SMB Account Manager

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Bullhorn

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

👥 HR Tech

☁️ SaaS

🎯 Recruiter

💰 Private Equity Round on 2020-09

HR Tech • SaaS • Recruitment

Bullhorn is a leading provider of cloud-based software solutions specifically designed for the staffing and recruitment industry. Headquartered in Boston, Bullhorn offers a comprehensive platform that includes applicant tracking, CRM, and recruitment automation tools. The company focuses on enhancing productivity and efficiency for recruitment agencies by streamlining the recruitment lifecycle, from sourcing candidates to onboarding and invoicing. Bullhorn's offerings are enhanced with AI and analytics to provide actionable insights and improve decision-making processes for staffing firms. With over 20 years of experience and a global presence, Bullhorn is committed to empowering staffing agencies to scale their operations effectively and maintain competitive advantages in the market.

📋 Description

• Managing a portfolio of SMB customers, driving retention, renewals, and account growth • Building trusted relationships with key stakeholders and acting as the primary post-implementation contact • Conducting regular business reviews to understand customer goals, product adoption, and account health • Identifying upsell, cross-sell, and upgrade opportunities that maximise customer value and business outcomes • Developing retention strategies for at-risk accounts and executing plans to minimise churn • Providing best practice guidance and workflow recommendations to help customers maximise their Bullhorn investment • Partnering closely with Sales, Product, and Support teams to deliver an exceptional customer experience • Maintaining accurate account plans, forecasts, risks, and opportunities within Bullhorn CRM

🎯 Requirements

• Experience in Account Management, Customer Success, Sales, or another customer-facing commercial role • Proven track record of building strong customer relationships that drive retention and revenue growth • Enjoy consultative selling and helping customers solve business challenges • Comfortable identifying and progressing commercial opportunities through to close • Strong analytical, problem-solving, and communication skills • Highly organised and able to manage a busy portfolio of customer accounts • Thrive in a fast-paced environment and can successfully balance multiple priorities • Curious, resilient, and committed to continuous learning and development • Bonus points for experience working within SaaS or another technology environment • Experience within the staffing and recruitment industry • Experience using CRM platforms or customer success tools • Experience using AI tools to improve productivity, customer engagement, or account planning.

🏖️ Benefits

• Benefits eligibility effective DAY ONE including Medical, Dental, Vision, 401(k), 401(k) Match, and more • Unlimited Planned Paid Time Off • Global Mental Health Support • On-Demand Learning & Development • Quarterly paid volunteer days • Lucrative Employee Referral Program (eligible for prior to your first day) • Company-wide mentor program