Customer Success Account Manager

Job not on LinkedIn

🕒 March 14

🤠 Texas – Remote

🤠 Texas – Remote

💵 $104k - $130k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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Burro

WebsiteLinkedInAll Job Openings

11 - 50 employees

🌾 Agriculture

🔧 Hardware

Agriculture • Hardware • Robotics

Burro is a pioneering company specializing in autonomous collaborative robots designed to enhance productivity in agricultural and construction settings. Their flagship product, the Burro, is an autonomous workhorse that can operate indoors and outdoors, supporting tasks such as harvest assistance and towing. Burro's robotic solutions utilize cutting-edge technology like machine learning, GPS, and advanced path planning, making them versatile for various applications from nurseries and vineyards to construction sites. With multiple variants like the Verde, Grande, and Cortador, their robots are engineered to assist farm workers, amplify workforce capabilities, and address labor shortages in high-demand fields. Burro is committed to providing scalable and adaptive autonomy solutions that cater to the unique needs of their clients.

📋 Description

• Be a product expert, have a deep understanding of Burro’s capabilities and uses • Ensure customers have a world-class experience from project kickoff to pre-deployment and deployment, to ongoing support, to re-order, and renewal of recurring services • Be on-site regularly with the customer, and effectively advocate internally for improvements, fixes, and new product features to ensure customer satisfaction • Maintain timelines, milestones, and open action items in project schedules • Coordinate internal and external meetings to align with customer needs and commitments • Meet KPIs and metrics related to customer success, including customer satisfaction, revenue, and retention • Drive the escalation of technical issues to robot support and engineering teams • Develop strong relationships with key stakeholders at customer sites • Proactively identify opportunities to add value to our customers.

🎯 Requirements

• B.S. in Engineering, Business or other technology related field. • 5+ years relevant experience in a Customer Success role, work in emerging technologies or agriculture, startup experience and fleet operations a plus. • Customer centric, data driven. • Exceptional customer service and communication skills; ability to excel at time-sensitive tasks. • Ability to advocate, own an outcome, prioritize issues, and influence others to bring issues to closure. • Self-starter able to take initiative and work independently. • Onsite travel required up to 80% or as needed. • Overnight travel required 20% or as needed. • Proficient in Spanish strongly preferred.

🏖️ Benefits

• Competitive salary and benefits package (medical/dental/vision) • 401K Plan • Early-stage equity • Unlimited PTO • Paid parental leave