Continuous Improvement Analyst – Junior

🕒 May 7

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Cadmus Soluções em TI

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1995

🤖 Artificial Intelligence

🤝 B2B

🏢 Enterprise

Artificial Intelligence • B2B • Enterprise

Cadmus Soluções em TI is a Brazilian IT services and solutions company that accelerates business transformation by combining human expertise and artificial intelligence. It offers Multi-AI integrations, intelligent squads (multidisciplinary teams), automation of manual processes, digital solutions including custom software development and modernization, and talent-sourcing/capacity services to staff and upskill IT teams. The company operates a Center for Artificial Intelligence and delivers tailored enterprise software, chatbots, assistants and delivery accelerators for clients across large organizations.

📋 Description

• Monitor customer experience through analysis of volume metrics, satisfaction indicators, and channel behavior • Responsible for identifying deviations, supporting root-cause analyses, documenting findings, monitoring critical issues, and contributing to journey mapping and continuous improvements • The position involves daily review of dashboards, analysis of operational data, gathering evidence (voice of the customer, metrics, and journeys), and preparing reports and presentations to support tactical and operational decisions

🎯 Requirements

• Previous experience in Quality, Monitoring, Customer Experience, or related areas • Experience with operational data analysis, customer service, or customer journey analysis • Analytical ability to interpret data and identify trends • Critical, organized profile with a focus on continuous improvement • Proficiency in Excel and experience reading dashboards in Power BI • Familiarity with CX metrics (NPS, CSAT, FCR, recontact/repeat contact)

🏖️ Benefits

• Not specified