Corporate IT Support Technician – Field Support, Onsite Support

🕒 May 27

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Cadmus Soluções em TI

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1995

🤖 Artificial Intelligence

🤝 B2B

🏢 Enterprise

Artificial Intelligence • B2B • Enterprise

Cadmus Soluções em TI is a Brazilian IT services and solutions company that accelerates business transformation by combining human expertise and artificial intelligence. It offers Multi-AI integrations, intelligent squads (multidisciplinary teams), automation of manual processes, digital solutions including custom software development and modernization, and talent-sourcing/capacity services to staff and upskill IT teams. The company operates a Center for Artificial Intelligence and delivers tailored enterprise software, chatbots, assistants and delivery accelerators for clients across large organizations.

📋 Description

• End-User Device Support (Windows & macOS) • Provide onsite break/fix troubleshooting and support for corporate Windows and macOS laptops. • Perform hardware upgrades (RAM and SSD replacement). • Execute Windows operating system upgrades. • Support macOS version upgrades and endpoint troubleshooting. • Diagnose and resolve hardware, performance, and configuration issues. • Coordinate warranty support with vendors when necessary. • Identity and Systems Administration • Manage users and computers in Active Directory. • Manage accounts and devices in Azure AD / Microsoft Entra ID. • Perform provisioning and deprovisioning of accounts, update groups, and handle basic policy troubleshooting. • Support domain-joined and Azure AD–joined devices. • Inventory and Asset Management • Review and maintain the local IT inventory. • Manage the spare equipment pool, ensuring devices are configured, updated, sanitized, and ready for use. • Control equipment loan and return processes. • Keep documentation and asset tracking up to date. • Validate inventory records and coordinate replacement requests. • Maintain organization of equipment stock and IT supplies.

🎯 Requirements

• 2 to 3 years of experience in IT support within medium or large corporate environments. • Hands-on experience supporting Windows and macOS. • Experience with hardware upgrades (memory and storage). • Experience performing manual operating system upgrades. • Experience administering users and computers in Active Directory. • Experience managing accounts and devices in Azure AD / Microsoft Entra ID. • Experience with mobile device management via Intune or other MDM solutions. • Familiarity with IT asset management processes. • Strong troubleshooting and problem-solving skills. • Fluent English (spoken and written).

🏖️ Benefits

• Meeting room support and Remote Hands • Collaboration with IT teams across the Americas and Europe