Support Analyst (Mid-Level)

🕒 May 26

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KFC Brasil

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1930

1930, Kentucky. Nosso Coronel Sanders, com 40 anos de idade, começa a desenvolver a receita secreta do que viria a ser o frango mais gostoso do mundo. É de se imaginar que o sucesso viria fácil, não? Pois não veio. Passou anos dirigindo e dormindo em seu carro enquanto tentava vender a ideia de franquia de seu frango. Foram 1009 "não". Até que em 1952, tudo mudou. Coronel Sanders conseguiu conquistar seu primeiro franqueado: um restaurante de estrada. E assim nascia o Kentucky Fried Chicken (KFC).

📋 Description

• Provide technical support to corporate users and stores; • Maintain office and operations IT environments; • Assist with installation, configuration and maintenance of computers, tablets, mobile phones, printers and peripherals; • Perform troubleshooting of systems, equipment, connectivity and telephony; • Track technical tickets and ensure SLA compliance; • Support technology vendors and partners; • Provide support for networks, internet links, 5G modems and connectivity; • Manage inventory and equipment movements; • Support store opening, remodeling and maintenance processes; • Prepare technical documentation and operational procedures; • Assist the team in identifying improvements and ensuring environment stability.

🎯 Requirements

• Degree in Information Technology, Information Systems, Computer Science, Systems Analysis and Development, Computer Networks or related fields. • Previous experience in corporate technical support and/or field support; • Knowledge of Windows, Office 365, Android, Linux and corporate tools; • Experience with user support and ticketing operations; • Knowledge of networking, connectivity and infrastructure; • Good communication skills and a collaborative attitude; • Organized, with a sense of priorities and agility to operate in an operational environment; • Experience supporting retail or restaurant operations; • Experience working with telecommunications and infrastructure vendors; • Experience in environments with multiple locations/stores.

🏖️ Benefits

• Meal allowance • Transportation allowance • Health insurance • Dental insurance • Life insurance • Pharmacy benefit • TotalPass (wellness platform) • Work model: Hybrid