Technical Support Analyst I – Night Shift

🕒 May 23

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Hospital Alemão Oswaldo Cruz

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1897

👥 B2C

📚 Education

🔬 Science

B2C • Education • Science

Hospital Alemão Oswaldo Cruz is a large private hospital and health system based in São Paulo, Brazil that provides comprehensive clinical care, specialized centers (oncology, cardiology, neurology, nephrology, orthopedics, endoscopy, etc. ), emergency and outpatient services, diagnostic testing, dialysis and infusion services, telemedicine and patient portals. The institution also runs training and residency programs, a center for innovation, clinical research and ethics oversight, and engages in community, governance and quality/safety initiatives.

📋 Description

• Provide on-site and remote technical support to users • Ensure the proper functioning of IT equipment, systems and services • Respond to support tickets opened via ticketing system, phone or email • Provide in-person assistance to users to resolve incidents and requests • Diagnose hardware, software and local network issues • Log and track tickets until resolution • Assist with cable replacement, network outlet changes and minor physical adjustments in the IT environment • Assist with inventory control of equipment and technology assets

🎯 Requirements

• Familiarity with ticketing tools/systems • Ability to log, track and resolve tickets • Proficiency with remote access software • Ability to guide users clearly to identify and correct issues • Clarity and objectivity in speech • Clear verbal communication with technical but accessible vocabulary • Good diction and a friendly tone of voice • Attention to details reported by users • Demonstrated empathy and patience • Ability to handle multiple concurrent support sessions • Organization and focus • Proactivity • Resilience • Punctuality and responsibility • Teamwork • Previous experience in the healthcare sector

🏖️ Benefits

• We are committed to providing equal opportunity to all • Strengthening our journey in diversity, equity and inclusion