TOPMIND
501 - 1000 employees
Founded 1994
🤖 Artificial Intelligence
🤝 B2B
🏢 Enterprise
Artificial Intelligence • B2B • Enterprise
TOPMIND is a technology services company with over 22 years of experience that helps organizations in Brazil, Latin America and the US accelerate digital transformation. It provides IT outsourcing and consultancy, data projects (BI, analytics, machine learning, big data), chatbot and AI solutions, RPA, telecom and asset management, and workspace automation, along with training, innovation labs and change journeys to build capabilities and drive innovation.
N1/N2 Support Analyst – Chatbots LATAM
🕒 May 5
🗣️🇪🇸 Spanish Required
🗣️🇧🇷🇵🇹 Portuguese Required
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TOPMIND
501 - 1000 employees
Founded 1994
🤖 Artificial Intelligence
🤝 B2B
🏢 Enterprise
Artificial Intelligence • B2B • Enterprise
TOPMIND is a technology services company with over 22 years of experience that helps organizations in Brazil, Latin America and the US accelerate digital transformation. It provides IT outsourcing and consultancy, data projects (BI, analytics, machine learning, big data), chatbot and AI solutions, RPA, telecom and asset management, and workspace automation, along with training, innovation labs and change journeys to build capabilities and drive innovation.
📋 Description
• Provide N1 and N2 level support for chatbots • Monitor and manage the volume of tickets submitted by users via ServiceNow • Perform minor adjustments on the chat platform (e.g., text corrections, formatting, small changes) • Support operations across Latin American countries
🎯 Requirements
• Fluent Spanish (required) • Experience supporting digital platforms (e.g., CRM, e-commerce, etc.) • Knowledge of tools such as Salesforce is a plus • Experience with chatbots is a plus
🏖️ Benefits
• Support work for chatbots in the LATAM region
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