Senior Support Analyst

🕒 April 15

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N5X

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2023

⚡ Energy

🏪 Marketplace

☁️ SaaS

Energy • Marketplace • SaaS

N5X is a Brazilian energy trading platform and new energy exchange that provides a digital marketplace and trading infrastructure for physical electricity contracts and related energy products. Jointly backed by L4 (a B3-linked investment fund) and Nodal Brazil/EEX Group, N5X combines local market expertise with international exchange experience to enable efficient, governed, and technology-driven energy transactions. The platform offers products, APIs, and participant-focused tools to support market growth, transparency, and increased trade volume in Brazil's liberalized energy market.

📋 Description

• Administration of Google Workspace (Gmail, Drive, Docs, Sheets), including user management, permissions, Shared Drives, retention policies, security and auditing • Identity and access management (IAM) with Active Directory and Entra ID (Azure AD), including SSO, MFA and conditional access policies • Device management (MDM) via Microsoft Intune, including compliance, provisioning and endpoint security (Windows and macOS) • N2/N3 technical support, performing analysis and resolution of complex incidents and ensuring operational continuity • IT asset lifecycle management (hardware and software), including inventory control and resource optimization • Troubleshooting network infrastructure (VPN, DNS, DHCP, Wi-Fi, firewalls and general connectivity) • Structuring and improving support processes, with a focus on standardization, efficiency and scalability • Technical documentation and creation of operational procedures (runbooks, SOPs) • Automation of operational routines to reduce manual effort • Technical support and mentorship for more junior team members.

🎯 Requirements

• Degree in Computer Science, Information Systems or related fields • Experience with N2/N3 technical support and Service Desk operations • Experience structuring support processes, asset management and automation of routines • Ability to make technical decisions considering cost, risk and operational impact • Experience with identity governance, endpoint security and scalable corporate environments • Experience with agile methodologies and tools such as Jira and Miro • Quick learner and ability to adapt to new technologies • Good verbal and written communication skills • Network protocols (TCP/IP, DNS, DHCP) • Infrastructure and connectivity troubleshooting • ITSM and monitoring tools • Technical documentation and process organization • Fluency in Portuguese and English.

🏖️ Benefits

• Bonus: Up to 2 months' salary per year • Work model: Hybrid - 3 days in the office per week; participation in in-person team rituals (currently quarterly), in-person stakeholder meetings and events • Meal allowance (Vale Refeição): R$ 43.68 per working day • Food allowance (Vale Alimentação): R$ 832.00 per month • Transportation allowance: Round-trip for in-office days at no payroll deduction • Health plan: SulAmérica with copayment for the employee and their dependents (children and spouse) • Life insurance: MetLife • Childcare assistance: Reimbursement of up to 40% of base salary for children up to 24 months and 35% for children between 24 and 71 months • Financial assistance for employees with children with disabilities: Amount equivalent to 50% of base salary