IT Analyst – Infrastructure and Systems, AI

🕒 April 15

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Cadmus Soluções em TI

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1995

🤖 Artificial Intelligence

🤝 B2B

🏢 Enterprise

Artificial Intelligence • B2B • Enterprise

Cadmus Soluções em TI is a Brazilian IT services and solutions company that accelerates business transformation by combining human expertise and artificial intelligence. It offers Multi-AI integrations, intelligent squads (multidisciplinary teams), automation of manual processes, digital solutions including custom software development and modernization, and talent-sourcing/capacity services to staff and upskill IT teams. The company operates a Center for Artificial Intelligence and delivers tailored enterprise software, chatbots, assistants and delivery accelerators for clients across large organizations.

📋 Description

• Administer and maintain servers, networks, computers and IT equipment (cloud environments and/or on-premises servers) • Monitor performance and availability of infrastructure resources • Manage user access, internet, Wi‑Fi, VPN and remote access • Install, configure and maintain hardware and peripherals • Manage user accounts, access and permissions • Implement and monitor backup and data recovery routines • Ensure information security (antivirus, firewall, access policies, etc.) • Support external IT vendors when required • Support migration from physical environments to cloud (in progress) • Assist in IT asset management (laptops, mobile phones, equipment) • Manage software licenses • Work on information security (antivirus, firewall, access control) • Provide Level 1 and 2 user support • Support infrastructure vendors when necessary • Install, configure and update corporate software • Provide user support for internal systems and tools • Support implementation of new systems and technological improvements • Identify faults and resolve software issues • Interact with system vendors for support and enhancements • Administer and support corporate systems (ERP, CRM, internal platforms, etc.) • Parameterize, configure and test system functionalities • Monitor and assist with system integrations • Act as the focal point between users and vendors • Support deployment of new modules or integrations • Monitor system updates and operational impacts • Manage tickets and monitor vendor SLAs • Document processes and operational workflows • Deliver user training • Provide on-site and remote technical support to employees • Diagnose and resolve technical issues • Log and follow up technical tickets • Advise users on best practices for technology use • Propose improvements to infrastructure and systems

🎯 Requirements

• Knowledge of networking (TCP/IP, DNS, DHCP, VPN, Terminal Services) • Windows Server administration • Backup and data recovery • Information security • Cloud environments • Installation and support of corporate software • Knowledge of Mega Sistemas ERP is a plus • Basic knowledge of databases (SQL) • API integrations between systems

🏖️ Benefits

• 13th salary (13th month pay) • 22 paid working days of leave upon contract renewal (after 12 months) • Meal allowance