Customer Success Manager – Senior, B2B Enterprise Accounts

Job not on LinkedIn

🔥 16 minutes ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟠 Senior

🏆 Customer Success

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Caju

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💳 Fintech

👥 HR Tech

☁️ SaaS

💰 $4M Undisclosed on 2025-01

Fintech • HR Tech • SaaS

Caju is a Brazilian payment institution and HR platform that centralizes employee benefits, expense management and HR processes in a single, integrated solution. Authorized by the Banco Central as an institution of payment, Caju offers cards and a mobile app, multibenefits administration (CLT, PAT, flexible), expense and reimbursement workflows, mobility and wellbeing services, and acts as a banking correspondent for payroll lending. The company focuses on B2B customers—serving small to large employers—to simplify HR operations, improve employee engagement and provide financial-services features with regulatory compliance.

📋 Description

• Work in a high-touch model, conducting personalized and strategic interactions with customers in the existing portfolio based on the department’s strategic direction • Lead regular meetings (QBRs) and training sessions through consultative and solution-oriented interactions, identifying risks and opportunities related to customer adoption, retention, and satisfaction • Monitor customer health metrics, ensuring proactive account management and prioritization • Anticipate churn signals, lead negotiations and recovery plans, and collaborate with internal teams to resolve critical obstacles • Identify and nurture upsell and cross-sell opportunities • Represent the voice of the customer in internal forums and coordinate initiatives with Product, Services, Support, and Sales teams • Collaborate with internal teams to ensure a consistent customer experience and contribute to the continuous development of the Customer Success function

🎯 Requirements

• Experience managing a B2B customer portfolio at a technology or SaaS company • Excellent communication, active listening, and empathy skills to build strong relationships and express ideas clearly • Commitment to results and delivering customer value, taking a proactive approach to finding solutions • Ability to lead strategic meetings with stakeholders at different levels • Proficiency with CRM and asynchronous communication tools • Analytical ability to interpret metrics and prioritize based on data • Flexibility and adaptability to work in a dynamic environment • Availability to travel • Experience in the human resources or employee benefits sector is a plus

🏖️ Benefits

• Caju Card, offering greater flexibility in using your benefits (Meals, Food, Mobility, Health, Home Office, Culture, and Education) • Health insurance with no copay (Unimed, SulAmérica, or Alice) • Zenklub, providing online consultations with therapists and coaches to support your mental health • Wellhub • Language-learning support through our partnership with Rosetta Stone • Recharge Day – a day off • Conexa Saúde – online medical consultations • Childcare assistance • Partnership with Alura • Remote work, allowing you to work from anywhere in Brazil • Work equipment • Numerous growth opportunities

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