Customer Success Analyst (Mid-Level)

🔥 4 minutes ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 21 days.
• No salary listed.

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Starian

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2025

🏗️ Construction

⚖️ Legal

💼 Consulting

💰 $118.1M Private equity on 2025-09

Construction • Legal • Consulting

Starian is a SaaS company that builds, acquires and operates specialist software ecosystems to boost productivity, process management and standardization for enterprises. It offers integrated vertical solutions for the construction industry, legal departments, operational efficiency and governance & compliance, using automation, data analytics, AI and robotic monitoring to streamline workflows and manage risk. Starian serves thousands of B2B customers internationally and focuses on end-to-end, sector-specific platforms that connect pre-construction to post-sale, legal process automation, and ethics/compliance channels.

📋 Description

• Manage a portfolio of mid-sized and large enterprise customers, focusing on retention, platform adoption, and increasing perceived value • Serve as the customer's primary point of contact with the company • Conduct customer portfolio health analyses, identifying risk and opportunity signals and defining and prioritizing action plans • Handle retention and renegotiation initiatives by mapping the customer's actual needs and building value-based arguments • Identify and develop expansion opportunities (upsell/cross-sell) through a consultative pitch, in partnership with the sales teams • Act as the liaison between customers and teams such as Product, Finance, and Support, ensuring follow-up through resolution and maintaining clear records • Apply a digital mindset, curiosity about new technologies, and an interest in understanding how Artificial Intelligence can transform processes, experiences, and outcomes

🎯 Requirements

• Experience in Customer Success, portfolio management, or B2B relationship management, with a track record in retention and expansion among mid-sized and large enterprise customers • Analytical ability to interpret portfolio metrics and support decisions and prioritization • Strong verbal and written communication skills, with clarity when leading meetings with users and decision-makers and documenting customer interactions • Collaborative approach when working with the team and other departments • Autonomy and accountability to manage customer matters from start to finish • Strong organization, ability to anticipate risks, and openness to feedback • Preferred: experience with customers in the logistics or retail sectors • Knowledge of or interest in Artificial Intelligence technologies, including tools, applications, and concepts

🏖️ Benefits

• Meal or food allowance • Health and dental insurance • Home office allowance • Profit-Sharing and Results-Based Bonus • Setup Kit voucher • Life insurance • Birthday day off • GoGood | Conexa • Health and wellness promotion program • Partnerships and discounts • 100% remote within Brazil

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