Senior Pricing and Packaging Manager

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🕒 May 11

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Calabrio, Inc.

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2007

🏢 Enterprise

☁️ SaaS

🤖 Artificial Intelligence

Enterprise • SaaS • Artificial Intelligence

Calabrio, Inc. is a provider of workforce engagement management (WEM) solutions, offering a fully integrated cloud-based suite known as Calabrio ONE. The company focuses on optimizing contact centers by combining tools for workforce management, quality management, call recording, analytics, and AI-driven insights to boost performance and customer engagement. Calabrio ONE is designed to empower agents through automated scheduling and forecasting while enhancing customer experiences with personalized coaching and performance insights. The platform is used across a variety of industries, helping to build brand trust and improve business intelligence with its AI-fueled analytics solutions.

📋 Description

• Design and own the go-forward pricing and packaging architecture across all products • Build a unified good/better/best tier structure — simple to explain, compare, and buy • Own the AI monetization model — evaluate and recommend credits, consumption, outcome-based, or hybrid structures • Ensure AI capabilities are bundled into tiers to drive adoption, not blocked behind add-on charges • Lead SKU rationalization — reduce complexity across the combined portfolio • Develop value-based pricing grounded in customer ROI, competitive benchmarking, and willingness-to-pay analysis • Build financial models to quantify the revenue and margin impact of pricing changes and tier restructures • Manage real-time discount recommendation tooling in CRM for pre-approved deal structures • Enable sellers with pricing collateral, AI value narrative, competitive positioning, and ROI tools • Partner with Product, Marketing, Finance, and Sales Ops to operationalize all commercial model changes • Own pricing and packaging strategy across the full Verint portfolio — including AI monetization models, tier design, and SKU rationalization • Lead end-to-end execution from business case through to field enablement, working across Product, Sales, Marketing, and Finance to ensure every pricing change lands and performs

🎯 Requirements

• Bachelor's degree or equivalent relevant experience required • MBA preferred — not required for candidates with a strong commercial track record • 8+ years in Pricing, Product Marketing, Product Management, or Strategy — B2B SaaS focus • 3+ years building AI pricing models and packaging frameworks for multi-product portfolios • Proven track record of pricing changes that drove measurable revenue growth • Experience monetizing AI, platform, or consumption-based products strongly preferred • Contact center, WFM, or CX software domain knowledge highly preferred

🏖️ Benefits

• Global team recognized for their passion and innovation • Innovative product culture and project exposure • Training and development from industry-leading experts • market competitive pay and benefits based upon the candidate’s skills, experience, and qualifications • comprehensive benefits for various life circumstances and needs • great opportunities for career development • balanced work-life to achieve personal and professional success