Working Student: Customer Success – Support & Growth

🔥 12 hours ago

🇩🇪 Germany – Remote

⏱ Part Time

⚪️ Entry-level

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CALIMA

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2021

🏥 Healthcare

⚖️ Legal

📦 Logistics

💰 $390.5k Pre Seed Round - CALIMA on 2021-04

Healthcare • Legal • Logistics

CALIMA is a provider of a smartphone-based lone-worker safety system (Personen‑Notsignal‑Anlage) and associated dashboard, helping employers meet legal obligations and protect employees in emergencies. Its solution includes a Totmann (man-down) app with manual and automatic alarm triggers, precise location tracking, configurable alarm chains, reporting tools, and GDPR-compliant administration; it is sold to companies and promoted as a low-cost, quick-to-deploy SaaS product used by hundreds of organizations.

📋 Description

• Handle customer inquiries quickly, courteously, and reliably. • Independently resolve recurring questions regarding product usage, configuration, and processes. • Coordinate open customer issues with relevant internal teams. • Manage a portfolio of smaller and mid-sized existing customers and ensure high-quality Customer Success. • Monitor usage, customer feedback, and other relevant signals to identify risks or additional support needs at an early stage. • Identify additional use cases, user groups, locations, and other growth opportunities among existing customers. • Document relevant insights in a structured manner and systematically analyze customer questions and feedback. • Improve content, templates, processes, and standardized customer communications to scale customer support. • Support the Customer Success Manager with operational tasks for strategic enterprise customers, including preparing customer meetings, analyses, documentation, and following up on open topics.

🎯 Requirements

• You are currently enrolled at a college or university. • You enjoy communicating with people and helping customers. • You work in a structured, reliable, and independent manner. • You can quickly familiarize yourself with new topics, processes, and tools. • You have a good sense of when a customer inquiry points to a larger issue, additional need, or opportunity. • You can keep track of multiple open topics at once. • You communicate clearly and professionally in German. • You are eager to take on responsibility, think proactively, and contribute your own ideas. • You should be able to distribute your working hours regularly across at least four days per week. • Experience in Customer Success, Customer Support, SaaS, or a B2B environment is a plus, but not required.

🏖️ Benefits

• Attractive compensation (market-rate salary) • Flexible working arrangements: remote, hybrid, or from our office in Berlin-Kreuzberg • Vacation: 20 days per year • Genuine responsibility and room to make an impact • Flat hierarchies and fast decision-making • Meaningful work with impact: help make everyday working life safer for thousands of people. • Tax-free benefits in the form of vouchers • Team events, including our annual company retreat and Christmas party • Open and authentic company culture built on trust, respect, and teamwork • Regular feedback sessions to support your professional development