Incident Operation Engineer

🔥 0 minutes ago

🇷🇴 Romania – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

👷🏻‍♀️ Engineer

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Capgemini

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1967

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Capgemini is a global leader in partnering with businesses to transform and manage their operations by harnessing the power of technology. With expertise across a wide array of industries such as aerospace, automotive, banking, and healthcare, Capgemini provides a constantly evolving portfolio of services to meet the ever-changing needs of their clients. Their offerings include cloud, cybersecurity, data and artificial intelligence, and enterprise management, among others. Capgemini also emphasizes innovation and sustainability, helping companies achieve digital transformation while promoting environmental and social responsibility. Additionally, Capgemini provides career opportunities across various levels and professions, encouraging innovation and diversity in its workforce.

📋 Description

• Monitor and respond to real-time alerts, triage incidents, and support incident response activities. • Coordinate across Engineering, Incident Command, Customer Support, and Operations teams to drive efficient incident resolution. • Assess incident impact, severity, and customer exposure using monitoring tools and system insights. • Own customer-facing communications, including incident notifications, status updates, and resolution reports. • Manage and maintain public status pages, ensuring timely and accurate updates. • Contribute to post-incident reviews, RCA processes, SLA reporting, and operational improvements. • Drive automation and process optimization initiatives using technologies such as Python or Kotlin. • Support enhancements to monitoring, observability, escalation processes, and operational tooling.

🎯 Requirements

• 7+ years of experience in Incident Management, Site Reliability Engineering (SRE), Technical Operations, Production Operations, or a similar role. • Experience working in on-call and SLA-driven environments. • Strong understanding of distributed systems, production environments, and service reliability. • Hands-on experience with monitoring tools such as Datadog, Grafana, Prometheus, or similar platforms. • Experience with incident management tools such as PagerDuty, Opsgenie, ServiceNow, or Rootly. • Programming experience with Python or Kotlin. • Strong communication skills with the ability to manage high-pressure situations and multiple priorities simultaneously.