Operational Support Analyst I

🔥 13 hours ago

🌐 Brazil, Mexico – Remote

🇧🇷 Brazil – Remote 🇲🇽 Mexico – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 18%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Capgemini

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1967

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Capgemini is a global leader in partnering with businesses to transform and manage their operations by harnessing the power of technology. With expertise across a wide array of industries such as aerospace, automotive, banking, and healthcare, Capgemini provides a constantly evolving portfolio of services to meet the ever-changing needs of their clients. Their offerings include cloud, cybersecurity, data and artificial intelligence, and enterprise management, among others. Capgemini also emphasizes innovation and sustainability, helping companies achieve digital transformation while promoting environmental and social responsibility. Additionally, Capgemini provides career opportunities across various levels and professions, encouraging innovation and diversity in its workforce.

📋 Description

• Provide Level 1 operational and system support • Troubleshoot telephony-related issues • Perform system triage and incident management • Escalate and track incidents through resolution • Investigate telephony and system-related issues in a production environment • Prioritize multiple operational issues simultaneously • Communicate with business and technical teams • Support operations, systems troubleshooting, and process improvement

🎯 Requirements

• Hands-on experience supporting telephony systems within a contact center, call center, or similar operational environment • Experience with Level 1 troubleshooting, incident triage, ticket management, and escalations • Ability to investigate and troubleshoot telephony and system-related issues in a production environment • Strong ownership and ability to follow incidents from initial identification through resolution • Strong prioritization skills, especially when managing multiple operational issues simultaneously • Excellent communication skills and ability to work effectively with both business and technical teams • Fluent English • Availability to work 4 weekdays + Saturday, as specified in the requisition • Experience supporting contact center operations, telephony platforms, or similar customer-facing technology environments • Experience partnering with IT or technical support teams on incident resolution • Exposure to testing, release validation, or production support • Basic SQL knowledge is a plus

🏖️ Benefits

• Competitive salary and performance-based bonuses • Comprehensive benefits package • Career development and training opportunities • Flexible work arrangements (remote and/or office-based) • Dynamic and inclusive work culture within a globally renowned group • Private Health Insurance • Pension Plan • Paid Time Off • Training & Development

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