Team Lead – Customer Care

🕒 June 23

🇮🇳 India – Remote

⏰ Full Time

🟠 Senior

💝 Customer Support

👻 Ghost score 29%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Capgemini

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1967

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Capgemini is a global leader in partnering with businesses to transform and manage their operations by harnessing the power of technology. With expertise across a wide array of industries such as aerospace, automotive, banking, and healthcare, Capgemini provides a constantly evolving portfolio of services to meet the ever-changing needs of their clients. Their offerings include cloud, cybersecurity, data and artificial intelligence, and enterprise management, among others. Capgemini also emphasizes innovation and sustainability, helping companies achieve digital transformation while promoting environmental and social responsibility. Additionally, Capgemini provides career opportunities across various levels and professions, encouraging innovation and diversity in its workforce.

📋 Description

• Serve as a subject matter expert and lead the team by example • Digitally resolve customer issues with professionalism and integrity • Ensure customer satisfaction and retention • Handle a team of 10-15 associates • Manage team performance • Manage multiple tasks and customer interactions while prioritizing requests and concerns • Make sound decisions and adapt to accelerating changes

🎯 Requirements

• Minimum 5-7 years of international contact center experience • Experience handling a team of 10-15 associates and managing their performance • Good technical knowledge and troubleshooting skills • Proficiency with Excel and other MS Office tools • Familiarity with Microsoft Office applications • Excellent written and oral communication, listening, and comprehension skills • Effective time management and organizational skills • Stellar customer service skills and ability to de-escalate customer frustration • Superior problem-solving skills • Ability to work independently and objectively • Strong communication and customer service skills • Ability to manage multiple tasks and interactions while prioritizing requests and concerns • Sound decision-making • Ability to adapt effectively to accelerating changes • Secure workspace and effective internet connectivity for remote work

🏖️ Benefits

• Empowerment to shape your career • Support and inspiration from a collaborative community of colleagues around the world • Opportunity to help build a more sustainable and inclusive world