Veeva Application Support Engineer

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🕒 July 23

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Capgemini

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1967

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Capgemini is a global leader in partnering with businesses to transform and manage their operations by harnessing the power of technology. With expertise across a wide array of industries such as aerospace, automotive, banking, and healthcare, Capgemini provides a constantly evolving portfolio of services to meet the ever-changing needs of their clients. Their offerings include cloud, cybersecurity, data and artificial intelligence, and enterprise management, among others. Capgemini also emphasizes innovation and sustainability, helping companies achieve digital transformation while promoting environmental and social responsibility. Additionally, Capgemini provides career opportunities across various levels and professions, encouraging innovation and diversity in its workforce.

📋 Description

• Participate in the management and support of Veeva platform applications (Quality, RIM, Clinical, Vault, etc.) deployed across multiple global manufacturing plants and business units. • Ensure high system availability, regulatory compliance, and seamless user experience. • Provide L2/L3 support for Veeva Applications across global sites (24x5 / follow-the-sun model as required). • Troubleshoot and resolve incidents, service requests, and problem tickets within SLA timelines. • Support core Veeva modules such as Veeva Vault Quality (QMS, Deviations, CAPA, Change Control), Veeva Vault RIM, Veeva Clinical. • Configure and enhance Workflows, forms, and business rules, Object configurations and metadata, Reports and dashboards. • Support integrations with ERP systems (SAP), MES / Manufacturing systems, LIMS (LabVantage, etc.), External regulatory systems.

🎯 Requirements

• Bachelor’s degree in computer science, Engineering, or related field • 5-10 years of hands-on experience with Veeva Vault (Quality / Clinical / RIM) • Strong understanding of Cloud-based SaaS platforms & Configuration (workflows, objects, lifecycles) • Experience with API integrations (REST/SOAP) • Data migration and validation • Reporting tools • Advanced English Communication

🏖️ Benefits

• Work on meaningful projects that use technology to solve real-world challenges. • Exposure to top global companies working with Capgemini (145 of the Fortune 500 companies). • Access continuous learning through internal academies, certifications, and mentorship.