Bilingual Senior Manager, Account Executive Operations

🔥 1 hour ago

⚔️ Virginia – Remote

⚔️ Virginia – Remote

💵 $161.5k - $184.3k / year

⏰ Full Time

🟠 Senior

🧑‍💼 Account Executive

🦅 H1B Visa Sponsor

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Capital One

WebsiteLinkedInAll Job Openings

10,000+ employees

🏦 Banking

💳 Fintech

💸 Finance

💰 Post-IPO Equity on 2023-05

Banking • Fintech • Finance

Capital One is a leading financial services company that specializes in offering credit cards, auto loans, banking, and savings accounts. With a focus on innovation and technology, Capital One aims to change banking for good by providing customer-friendly solutions and fostering a diverse and inclusive workforce. The company is known for its commitment to creating a positive impact in the banking industry through advanced digital tools and customer service excellence.

📋 Description

• Lead, mentor, and develop a team of operational professionals • Manage unique and complex partners of strategic importance to the network • Act as a Subject Matter Expert (SME) on authorization and settlement applications • Drive the full life-cycle of complex, cross-functional process improvements • Identify and mitigate operational gaps across teams and systems • Analyze operational data and metrics to quantify performance • Lead strategic department projects and support broader company initiatives • Oversee and facilitate comprehensive training programs on tools, systems, and processes

🎯 Requirements

• High School Diploma, GED or equivalent certification • At least 7 years of account management, operations or relationship management experience within the financial services or payments industry • At least 4 years of people leadership and performance management experience • Fluent in Spanish and English

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible work hours • Paid time off • Remote work options