Forward-Deployed Engineer, Python

🔥 14 minutes ago

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Caplena

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2018

🤖 Artificial Intelligence

🤝 B2B

☁️ SaaS

💰 Seed Round on 2022-03

Artificial Intelligence • B2B • SaaS

Caplena is a company that provides AI-powered text analysis solutions to help businesses analyze open text feedback. They specialize in transforming qualitative data into quantitative insights, enabling customers to make data-driven decisions. Their platform allows users to better understand customer sentiments and trends by leveraging advanced machine learning algorithms.

📋 Description

• As a Forward-Deployed Engineer at Caplena, you sit where engineering meets the customer. • You're a hands-on technical problem-solver who builds the integrations, data flows, and tooling that get customers live and keep them successful. • This is a majority-technical role with a real customer-facing component. • You'll spend most of your week in data, code and debugging, and a meaningful slice of it working directly with customers and our Customer Success and Product teams. • You are the technical bridge between what customers need and what the product can do. • Your work directly impacts how fast customers go live, how successful they are in using Caplena, and how efficiently our teams can support and scale customer success. • Build and maintain customer integrations and the tooling around them. • Improve internal backend and data workflows so Customer Success and customer operations run faster and scale further. • Write code that turns repetitive manual setup into reusable, self-serve, or automated solutions. • Own the technical success of customers from onboarding through long-term usage. • Lead technical onboarding: integrations, data imports and configuration, and initial data validation and quality checks. • Troubleshoot customer issues — data configuration problems, integration errors, and unexpected behavior. • Reproduce and diagnose issues, and partner with the Product team to resolve underlying bugs.

🎯 Requirements

• Proficiency in Python — you can write, debug, and ship code independently, not just read it. • Solid SQL — comfortable writing queries, joins, and aggregations against real data. • Strong data manipulation skills — cleaning, transforming, and structuring messy real-world datasets. • Hands-on experience working with APIs and integrations — REST, webhooks, authentication flows (e.g. OAuth) — including building and debugging them. • Genuine willingness and ability to work directly with customers , including enterprise stakeholders. • A patient, empathetic, service-oriented mindset and the ability to explain technical topics clearly. • Fluent, professional written and spoken English. • Located in the EU or Switzerland.

🏖️ Benefits

• Exciting, growing product 🔥 • Modern & scalable tech-stack (GCP; Claude; Gemini; Kubernetes; Django; Postgres; Clickhouse) • Solid tooling (CI/CD; issue monitoring; session replay etc.) • Quick & inclusive decision-making; (AI engine, API, Frontend, DevOps) • Driven & down-to-earth team • Team events • Choice of OS: macOS or Linux • Full-time; flexible working hours; remote or office depending on location • 25 days PTO/year • Competitive compensation & equity