Central Study Coordinator – Retention

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CARE

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1945

⚕️ Healthcare Insurance

📚 Education

🎯 Recruiter

💰 Grant on 2021-11

Healthcare Insurance • Education • Recruitment

CARE is a boutique provider of high-quality, accredited carers for the Aged Care and Early Learning industries. It specializes in matching experienced professionals, recent graduates, and students with job vacancies in these sectors, facilitating rewarding career placements. CARE aims to support clients and carers by providing effective staffing solutions and contributing to their success in the industry.

📋 Description

• Manage retention work for each assigned participant to deliver the highest quality customer experience within required program timelines • Build strong rapport with participants within a virtual environment to help retain and engage them for future clinical studies • Prepare participants to participate in clinical studies through education using provided educational materials • Understand when a participant requires more or less engagement and tailor their retention experience accordingly • Connect participants with study sites when sites have a study for which the participant may qualify • Organize and share lab and other test results with internal staff including PIs and recruitment team • Understand when to escalate lab and other test results to physicians for review and correctly follow program guides, SOPs, and other written instruction regarding health related escalations • Manage and update participant retention activity in a dedicated tech management system in real time • Work effectively with other CSC-Rs, physicians, and sites • Review and give input in the development of education materials for the retention program • Identify and implement new ways of retaining and engaging potential study participants • Schedule, prepare for, and facilitate participant calls in accordance with the program guidelines • Analyze and understand study protocols in order to help match potential participants to them • Additional duties and responsibilities may be assigned as needed

🎯 Requirements

• Fluent in Portuguese, Spanish and/or English is a bonus • At least 6 months of relevant clinical research experience • Experience working on high volume screening studies • Experience with patient education and retention

🏖️ Benefits

• Paid Time Off (PTO) and Company Paid Holidays • Medical, dental, and vision insurance plan options