Junior/Middle Customer Success, Implementation Support Specialist – AI Solutions

Job not on LinkedIn

🔥 14 hours ago

🌐 Germany, Brazil – Remote

🇩🇪 Germany – Remote 🇧🇷 Brazil – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Sigma Software Group

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2002

💼 Consulting

🏥 Healthcare

🚘 Automotive

Consulting • Healthcare • Automotive

Sigma Software Group is a multinational company, established in 2002, that specializes in providing high-quality software development, graphic design, testing, and support services. The company focuses on delivering solutions across various industries such as automotive, telecommunications, aviation, advertising, gaming, banking, real estate, and healthcare. Sigma Software values professional growth, offers remote work opportunities worldwide, and caters to world-renowned clients like AstraZeneca, Scania, and SAS. The company emphasizes a culture of continuous education, mentorship, and flexible work environments, making it a preferred workplace for IT specialists aiming to work on complex solutions utilizing cutting-edge technologies. Sigma Software is committed to innovative solutions and engineering the future while also contributing to social causes such as charitable work in Ukraine.

📋 Description

• Serve as a primary point of contact for Customer operational and configuration requests • Support implementations and deployments from initiation through production launch • Manage Customer requests related to pricing updates, workflow modifications, offer configuration, and content updates • Coordinate activities across Customer Success, Data Science, Data Engineering, and Software Engineering teams • Track implementation progress and help ensure timely completion of project milestones • Facilitate communication between internal stakeholders and Customer representatives • Gather, document, and maintain requirements, deployment activities, and operational changes • Assist with issue investigation, troubleshooting, escalation management, and resolution tracking • Participate in testing, validation, and quality assurance activities before releases and deployments • Help improve operational processes and maintain high standards of Customer support and service delivery • Ensure accurate documentation and transparency of ongoing operational activities

🎯 Requirements

• 1–3 years of experience in Customer support, implementation support, project coordination, Customer Success, technical operations, or related roles • Strong organizational and multitasking skills with the ability to manage multiple priorities simultaneously • Excellent written and verbal communication skills • Experience communicating directly with Customers in a professional environment • Ability to collaborate effectively with technical and non-technical stakeholders • Strong attention to detail and problem-solving skills • Comfortable working with software platforms, web applications, and technical documentation • Ability to gather business requirements and translate them into actionable tasks • Understanding of operational support and deployment coordination processes • Upper-Intermediate or higher level of English • Experience supporting SaaS platforms or enterprise software implementations is a plus • Familiarity with CRM, ticketing, or project management tools such as Salesforce, Jira, Zendesk, or Asana is a plus • Basic understanding of APIs, software deployment processes, and data integrations is a plus • Knowledge of telecommunications, subscription-based services, or Customer acquisition workflows is a plus • Exposure to AI, machine learning, recommendation systems, or analytics-driven platforms is a plus

🏖️ Benefits

• Remote work opportunity • Collaborative international environment • Exposure to AI-driven products • Opportunity to contribute to scalable delivery processes for global Customers