Returns Manager

Job not on LinkedIn

🔥 0 minutes ago

🌐 Netherlands, United Kingdom – Remote

🇳🇱 Netherlands – Remote 🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Neat

WebsiteLinkedInAll Job Openings

201 - 500 employees

🔧 Hardware

⚡ Productivity

📡 Telecommunications

Hardware • Productivity • Telecommunications

Neat is a technology company that designs simple and elegant video devices to enhance video communications in meeting spaces. Founded in 2019, Neat focuses on creating products that enable rich and meaningful experiences for people in professional environments. The company supports remote work with a passion for improving meeting spaces and is backed by a diverse, creative, and international team. Neat aims to take video communications to a new level through innovative product design.

📋 Description

• Oversee and coordinate the end-to-end returns process for Neatframe’s global customer base • Manage product returns, replacements, repairs, and related order activities • Serve as a key contact for international customers, distributors, partners, and internal teams • Handle return authorizations, replacement orders, shipping coordination, product disposition, and order resolution • Investigate and resolve return-related issues • Coordinate replacement equipment and track shipments • Ensure timely completion of open cases • Monitor return trends and identify recurring issues • Provide feedback to internal stakeholders to improve processes and reduce customer impact • Manage RMAs and international shipments and documentation • Maintain accurate records and ensure company policies and procedures are followed • Collaborate with Order Management, Customer Support, Logistics, Sales, and Service teams

🎯 Requirements

• Strong communication and problem-solving skills • Ability to work across multiple departments and geographic regions • Experience with order management, returns/RMA processes, logistics, customer service, or technology hardware preferred • Experience within a global organization supporting enterprise customers preferred • Experience with professional video collaboration solutions such as Microsoft Teams and Zoom preferred • Highly organized and customer-focused • Comfortable working in a fast-paced international environment • Ability to manage multiple cases simultaneously with strong attention to detail

🏖️ Benefits

• Remote work arrangement • Ability to work from the Netherlands or the UK • Opportunity to work with Neat's global team • Collaborative, creative, accountable, and responsible work environment