Program Officer, Instructional Design

Job not on LinkedIn

🕒 May 26

🗽 New York, Texas – Remote

🗽 New York – Remote 🤠 Texas – Remote

💵 $70k - $85k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📚 Learning and Development

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INTERNATIONAL RESCUE COMMITTEE

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1933

🤲 Charity

🤝 Non-profit

🌍 Social Impact

Charity • Non-profit • Social Impact

INTERNATIONAL RESCUE COMMITTEE is a global humanitarian organization that responds to the world’s worst crises by helping people survive, recover and rebuild their lives. With a workforce of over 20,000 across more than 40 countries, the IRC delivers emergency relief, protection, health, education, and economic recovery services while partnering with local communities and donors to develop evidence-based, scalable solutions. The organization emphasizes integrity, accountability, equality, and staff support, and provides extensive programs and benefits for its global employees.

📋 Description

• Assist the sub-contract team in successfully executing a vision for call center staff training and development • Work closely with subject matter expert teammates to conduct learning needs assessments, establish learning objectives, and design and develop content • Ensure that training needs of call center staff are supported and met through iterative products that respond to learner feedback • Facilitate virtual and in-person training programs • Develop eLearning modules, job aids, and other multimedia learning tools • Contribute to the Call Specialist Handbook development and ongoing updates as needed • Identify and implement educational technologies to support training approaches • Assist in maintaining training records for call center staff • Evaluate training for efficacy and adjust methodology and materials as needed to improve understanding of information by call center staff • Support the program’s established training plan

🎯 Requirements

• Bachelor’s Degree in instructional design, education, or other relevant field (or equivalent work experience and/or certification) • Graduate degree highly desired • Minimum four years of experience developing and implementing training, technical assistance, capacity-building, or education programs • Fluent in English required, both spoken and written; proficiency in Spanish highly preferred. • Proven ability to develop training curricula, help documentation and other support materials • Deep understanding of instructional design principles (including adult learning theory) • Instructional Design certification preferred • Experience contributing to program monitoring and evaluation (data collection, management, and reporting) • Experience with webinar software • Top-notch writing, editing, and presentation skills • Proficiency with the MS Office suite • Ability to work independently and meet strict deadlines in a fast-paced, detail-oriented environment • Fast learner, creative problem solver • Experience engaging with subject matter experts and building collaborative trainings • Excellent interpersonal and communication skills: ability to effectively liaise with colleagues on all levels in a multicultural environment • Familiarity with ORR unaccompanied children programming a plus

🏖️ Benefits

• 10 sick days • 10 US holidays • 20-25 paid time off days depending on role and tenure • medical insurance starting at $163 per month • dental starting at $6.50 per month • vision starting at $5 per month • FSA for healthcare and commuter costs • a 403b retirement savings plan with immediately vested matching • disability & life insurance • Employee Assistance Program available to staff and families