Customer Support Management Professional – Delivery Consultant

🕒 May 7

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Honeywell

WebsiteLinkedInAll Job Openings

10,000+ employees

🚀 Aerospace

⚡ Energy

Aerospace • Energy • Manufacturing

Honeywell is a diversified multinational technology and manufacturing company that delivers hardware, software and services across aerospace, industrial and commercial markets. It provides aircraft systems and avionics, building and industrial automation, energy and sustainability solutions, safety and productivity tools, and enterprise software platforms (like Honeywell Forge) for operational optimization and OT cybersecurity. Honeywell serves customers in aerospace, manufacturing, utilities, healthcare, oil & gas, retail and logistics, and focuses on digital transformation, automation and energy transition.

📋 Description

• Support all phases of product delivery and implementation • Analyzing and documenting customer business requirements • Conducting requirement gathering workshops with customers • Configuring and installing software as a service solution (SaaS) • Overseeing, supervising and reviewing tasks performed by team members • Managing end‑to‑end processes and projects for both internal and external clients • Issuing clear instructions and directions to team members on tasks to be performed

🎯 Requirements

• Salesforce experience highly preferred (3+ years preferred) • Familiarity with MS Office Outlook, Word, Visio and Excel • Familiarity with any database management system (DBMS) such as Oracle and/or MS SQL Server is also a plus • Experience with other SaaS software, document management systems or quality management software tools (i.e. ERP, MES, EDMS and QMS) is highly preferred • Experience with implementing QMS, documenting validation plans and conducting customer workshops • Education Level College/University Degree • 3+ years of proven experience in an analytical or business/quality systems environment • Ability to lead projects, manage multiple tasks involved in meeting deadlines and deliverables and possess the necessary technical aptitude to utilize features available in a SaaS offering • Must be willing to travel 25%-50%

🏖️ Benefits

• Opportunity to mentor and guide junior colleagues • Exceptional service and support for customers • Developing strategies to enhance customer satisfaction and loyalty