Strategic Partnerships Director

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CareMessage

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2012

🏥 Healthcare

🤝 Non-profit

☁️ SaaS

Healthcare • Non-profit • SaaS

CareMessage is the technology non-profit building the largest patient engagement platform for low-income populations in the United States. Their platform delivers automated, personalized patient outreach and engagement — including 1:1 messaging, SDOH workflows, population outreach, health coaching, closed-loop referrals, and appointment lifecycle messaging — and integrates with EHRs and interoperability standards (HL7, FHIR, APIs, SFTP). CareMessage focuses on improving access to care, clinical outcomes, and addressing social drivers of health for safety-net providers such as Federally Qualified Health Centers, free and charitable clinics, and Tribal Health Organizations. The organization uses data analytics and AI-backed precision messaging to scale health equity while operating as a nonprofit that reinvests revenue into impact.

📋 Description

• Own CareMessage’s growth-enabling partnership portfolio across partner type, strategic objective, business-line impact, operating model, economics, risk, owner, and next step. • Operationalize the Partnerships Playbook, including partner taxonomy, selection principles, gating model, partnership briefs, decision rights, QBRs, scorecards, and sunset criteria. • Manage a regular partnership operating rhythm that makes partner health, risk, economics, customer impact, product commitments, and next steps inspectable by the CRO and KFL team. • Maintain a clear view of current and emerging partnership categories, including programmatic partners, commercial partners, platform/gatekeeper partners, embedded/integration partners, sponsored/funder-linked partners, and new growth channels. • Source, evaluate, develop, negotiate, and manage partnerships that can create market access, partner-sourced pipeline, partner-led ARR, referrals, co-sell opportunities, sponsored programs, customer expansion, or other measurable growth outcomes. • Build partner-specific business cases that connect CareMessage’s SaaS value proposition to partner incentives, customer workflows, patient outcomes, and sustainable economics. • Partner with Sales Leads to convert partner relationships into qualified opportunities, account mapping, co-sell motions, referrals, and partner-enabled customer conversations. • Create mutual action plans and success criteria for priority partners. • Run QBRs and partner health reviews for priority partnerships, including commercial outcomes, referrals, implementation outcomes, customer feedback, patient impact, product signal, and next-step accountability. • Build a repeatable operating system for tracking partner commitments, product asks, commercial dependencies, data-sharing risks, implementation readiness, support burden, and decision logs. • Help CareMessage distinguish scalable product and data opportunities from one-off partner requests that would create roadmap drag.

🎯 Requirements

• 8–12+ years of experience in B2B SaaS, healthcare technology, digital health, population health, patient engagement, value-based care, safety-net healthcare, or other regulated markets in a strategic partnerships, alliances, business development, channel partnerships, partner sales or a related commercial role, with demonstrated experience building or materially scaling a partner ecosystem, program, channel, or alliance portfolio. • Strong commercial judgment and negotiation experience across partner economics, pricing, revenue share, referral fees, co-sell rules, sponsored programs, renewals, resets, or complex partnership agreements. • Experience managing the partner lifecycle from sourcing and qualification through launch, enablement, performance management, expansion, reset, or sunset. • Experience building partner-sourced pipeline attribution, partner scorecards, partner QBRs, rules of engagement, enablement workflows, and mutual action plans. • Strong product and technical judgment, with the ability to work cross-functionally before making commitments around integrations, data, workflow, implementation, compliance, or support. • Demonstrated use of AI, automation, CRM/PRM, analytics, or workflow tools to scale partner operations, reporting, follow-up, enablement, or market-signal synthesis. • Strong executive presence, written communication, and structured thinking; able to influence without authority and produce clear briefs, mutual plans, decision packets, and executive-ready recommendations. • Deep alignment with CareMessage’s mission to advance health equity and comfort balancing revenue outcomes with patient impact, partner trust, and long-term sustainability. • Comfort with regular travel for partner meetings, conferences, customer visits, and market learning, typically 1–2 trips per month for a few days each.

🏖️ Benefits

• We compensate fairly and equitably • We believe in equal work for equal pay: all team members performing the same role at the same level are paid similarly, regardless of where they are in the world • Paid parental leave for biological and adopted children • 18 paid company holidays, including a one week mid-year and one week end-of-year break • 9 wellness days to be used for self-care- or anything that comes up in life • 15 days of PTO • 1-month (20 working days) paid sabbatical after the 4-year anniversary, and every 4 years thereafter • Generous medical, dental, and vision insurance for employees and their families • Health Savings Accounts and Flexible Spending Accounts • Short & long-term disability insurance • $100 per employee yearly wellness budget, with flexibility to spend on physical, emotional, and mental wellness resources • PerkSpot: Instant access to discounts on products & services from hundreds of vendors • Volunteerism incorporated in onboarding and encouraged on an ongoing basis