Customer Service Rep

Job not on LinkedIn

🕒 March 31

🏈 Ohio – Remote

🏈 Ohio – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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Carlos The Travel Agent

WebsiteLinkedInAll Job Openings

1 - 10 employees

👥 B2C

🛍️ eCommerce

🚗 Transport

B2C • eCommerce • Transport

Carlos The Travel Agent is a travel agency dedicated to creating personalized and unforgettable travel experiences. With a commitment to expert guidance and seamless planning, Carlos assists clients in designing their perfect trips tailored to their unique preferences. The service emphasizes stress-free travel, ensuring every moment of the journey is enjoyable and exciting.

📋 Description

• Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns • Calmly attempt to resolve and de-escalate any issues • Escalate interactions when necessary and appropriate • Respond to requests for assistance and/or possible processing payments • Track all call-related information for and reporting purposes • Provide feedback on-call issues • Upsell if required

🎯 Requirements

• High School Diploma or equivalent • 6 months Customer Service experience minimum (not required) • Be proficient in PC operation and navigation • Have excellent communications skills, both oral and written • Ability to work in a constantly changing and fast-paced environment • Ability to stay composed and objective • Strong listening skills • High-Speed Internet required • Dedicated workspace • Able to navigate and use a computer • Cell phone - calling and texting

🏖️ Benefits

• Very Flexible environment/schedule • Working with little or no supervision • Work remotely from your home • Lots of different travel-related perks as well as some other perks • Family environment