Head of Service

🔥 0 minutes ago

🇵🇱 Poland – Remote

⏰ Full Time

🔴 Lead

👻 Ghost score 11%

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Carrier Commercial Refrigeration

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🍽️ Food & Beverage

📦 Logistics

🏥 Healthcare

Food & Beverage • Logistics • Healthcare

Carrier Commercial Refrigeration is a leader in providing innovative solutions for residential and commercial HVAC systems, as well as cold chain management. With a focus on health, sustainability, and energy efficiency, Carrier develops products that ensure safety and comfort in homes and buildings while also optimizing the logistics of food and medicine preservation. Through its state-of-the-art technology and commitment to quality, Carrier inspires confidence in its customers by delivering reliable solutions designed to meet modern challenges and improve indoor air quality.

📋 Description

• Lead a best-in-class service organization focused on operational excellence, customer experience, revenue, and gross-margin increases • Own and manage the local Service P&L, with full responsibility for revenue and costs • Analyze monthly P&L and take immediate corrective actions aligned with the Service Operations Lead • Lead the local Service Organization • Regularly communicate results and central expectations to the local Service Team • Analyze monthly operational KPIs and take corrective actions during monthly reviews • Manage customer relationships • Manage subcontractors, including pricing, SLAs, capacity, qualification, and EHS • Implement and follow commercial and operational principles • Analyze key-account data, including sales and margin per customer/contract, and take corrective actions • Adjust local contract pricing and labor rates according to inflation and cost increases • Develop the service business • Attract, hire, train, and develop field technicians with support from HR, service specialists, and CO2OLacademy • Review and improve standard processes, including Certification L1–L3 • Execute central initiatives and follow CCR strategy • Participate in centrally organized reviews and calls, preparing and proposing corrective actions when required • Manage claims and disputes

🎯 Requirements

• Fully understand the P&L structure (from revenue to costs and absorption) • Know how to influence the P&L with operational KPIs through specific actions • Deep knowledge of all Service KPIs, including how they interconnect and can be influenced • Understand all Service standard processes • Understand market situation, customer segments, sales potential, and competition • Understand customer needs and provide expected services aligned with financial targets • Deliver positive results within the agreed timeframe • Drive change by leading by example, demanding results, and creating a winning culture • Proactively improve local performance and share best practices • Expert in teamwork, creating a productive, positive, and inspiring environment • Strong communication and leadership skills • Time management, persistence, focus on targets/results, flexibility, and ability to work independently and in teams • Customer- and service-oriented, with a high degree of initiative and resilience • Advanced English language proficiency • Technical education in general management and leadership

🏖️ Benefits

• Attractive compensation package commensurate with experience • Dynamic and inclusive work culture with a focus on innovation and collaboration • Opportunities for continuous learning and career advancement within a global company • Comprehensive benefits package