After-Sales Application Competence Center Manager

🕒 June 30

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Carrier

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1915

⚡ Energy

🚗 Transport

🔧 Hardware

Energy • Transport • Hardware

Carrier is a global leader in building and cold chain solutions, dedicated to innovation in creating healthy, safe, sustainable, and intelligent environments. The company is involved in HVAC and refrigeration systems and focuses on promoting the health and safety of indoor spaces and preserving the global supply of food and medicine through its advanced technologies. Carrier is also committed to addressing climate change and collaborates with partners to drive sustainability and energy efficiency in infrastructure. By exploring smart building solutions and energy resiliency, Carrier is making strides towards a net zero future.

📋 Description

• Act as the business application owner for after-sales/service applications • Manage application support, maintenance, and enhancement activities • Coordinate with internal digital teams and external IT partners • Drive continuous improvement initiatives and promote best practices • Support and facilitate the key-user community across multiple countries • Ensure effective incident management and problem-resolution processes • Identify process inefficiencies and propose innovative solutions • Participate in modernizing and transforming the current application landscape • Contribute to major upcoming projects, including system enhancements and data migration initiatives

🎯 Requirements

• Experience in after-sales, service operations, warranty management, or related areas • Good understanding of business applications and process management • Strong communication skills and stakeholder management • Ability to work in an international, multicultural environment • Proactive mindset with strong problem-solving skills • Fluent English is required • Experience with service management or warranty systems is a plus • Exposure to international project management is a plus • Experience collaborating with remote and offshore teams is a plus

🏖️ Benefits

• Competitive total compensation package • Additional benefits and wellbeing programs