Ductless and VRF Technical Service Manager

🔥 6 minutes ago

🐊 Florida, South Carolina, +2 more states – Remote

🐊 Florida – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote

💵 $96k - $192k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

🦅 H1B Visa Sponsor

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Carrier

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1915

🏗️ Construction

🏥 Healthcare

📦 Logistics

Construction • Healthcare • Logistics

Carrier is a global leader in building and cold chain solutions, dedicated to innovation in creating healthy, safe, sustainable, and intelligent environments. The company is involved in HVAC and refrigeration systems and focuses on promoting the health and safety of indoor spaces and preserving the global supply of food and medicine through its advanced technologies. Carrier is also committed to addressing climate change and collaborates with partners to drive sustainability and energy efficiency in infrastructure. By exploring smart building solutions and energy resiliency, Carrier is making strides towards a net zero future.

📋 Description

• Provide troubleshooting assistance to Direct Sales and Independent Distribution customers, and Carrier Commercial Service offices via phone, electronic communication, and job site visits in assigned territory. • Support the problem resolution group and other internal customers in gathering and providing data relevant to solving technical issues. • Conduct multi-day hands-on technical installation and service training for contractors and other technical service managers, focusing on system overview, installation, commissioning, start-up, troubleshooting, and controls. • Develop training materials to present at technical meetings and distributor/dealer events. • Provide onsite Jobsite assistance for installation, troubleshooting, and start up. • Work closely with factories and product managers to refine and enhance the product offering to best support contractors’ needs and simplify technical service processes. • Use system software to start-up and troubleshoot projects. • Negotiate and process all open disputed warranty claims on a regular basis for distributor, Direct Sales, and Carrier Commercial Service office and Independent Distribution. • Support and implement corporate policies and objectives, including ethics, The Carrier Way, and other quality initiatives. • Track and report monthly expenses.

🎯 Requirements

• Bachelor’s degree with 4+ years of VRF or Ductless field experience, OR 7+ years of VRF or Ductless field experience. • Valid driver’s license and clean driving record. • Able and willing to travel up to 75% of the year. • Willing and able to travel frequently and sometimes on short notice in support of customer needs. • Must have a quiet remote space with high-speed internet to work from when not traveling. • VRF Controls integration experience (preferred). • Proven experience demonstrating excellent conflict resolution, negotiation, and problems solving skills in high pressure and challenging environments (preferred). • VRF and Ductless equipment service experience (preferred). • Experience troubleshooting all aspects of commercial applied HVAC systems (preferred). • Experience in quality improvement position working with warranty data/systems (preferred). • Experience in working in a position requiring technical presentations (preferred). • Proficient with Microsoft Office products (Word, Excel, PowerPoint, and Outlook) (preferred).

🏖️ Benefits

• Health Care Benefits : Medical, Dental, Vision • Wellness incentives • Retirement Benefits • Time off and Leave : Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation • Disability : Short-term and long-term disability • Life Insurance and Accidental Death and Dismemberment • Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account • Tuition Assistance