Account Executive, Customer Success

🕒 April 10

🇺🇸 United States – Remote

💵 $158.8k - $238.2k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍💼 Account Executive

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Castlight Health

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2008

☁️ SaaS

⚕️ Healthcare Insurance

🤝 B2B

SaaS • Healthcare Insurance • B2B

Castlight Health is a healthcare navigation company that offers a SaaS-based benefits and care navigation platform for employers, health plans, benefit consultants, and digital health partners. The company centralizes employees' health and wellbeing programs in a single digital hub, leveraging aggregated data, integrations, and machine learning alongside live Care Guides and clinical experts to drive engagement, improve preventive care, and reduce costs. Castlight partners with enterprise customers and payers to connect ecosystems of digital health vendors and deliver measurable outcomes such as increased screening, higher wellness visit rates, and medical spending reductions.

📋 Description

• Serve as the primary strategic partner to health plan clients, ensuring retention, growth, and long-term success • Build relationships with health plan leadership across clinical, network, and executive teams • Develop and execute account strategies aligned to payer goals, performance metrics, and partnership objectives • Lead business reviews and strategic discussions focused on performance, growth, and value realization • Identify and drive opportunities for expansion, new revenue, and partnership growth • Collaborate internally across clinical delivery, product, and operations teams to support plan objectives • Navigate complex payer environments, including performance expectations, contracting considerations, and operational alignment

🎯 Requirements

• Experience working with or within health plans (payer-side experience strongly preferred) • Strong understanding of payer operations, decision-making, and partnership dynamics • Background in account management, partnerships, or business development within healthcare • Ability to influence payer stakeholders and operate at a strategic level • Experience driving client performance, retention, and growth