Senior IT Engineer

Job not on LinkedIn

🔥 4 minutes ago

🇲🇽 Mexico – Remote

⏰ Full Time

🟠 Senior

💻 IT Support

👻 Ghost score 15%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 21 days.
• No salary listed.

Apply Now

Find Similar Remote Jobs

Caylent

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

📦 Logistics

📣 Marketing

💰 Private Equity Round on 2022-11

Consulting • Logistics • Marketing

Caylent is a cloud native services company that helps organizations bring the best out of their people and technology using AWS. As a premier AWS consulting partner, Caylent specializes in DevOps-as-a-Service, IaaS, DevOps, SaaS, and various cloud technologies including Amazon Web Services and Google Cloud Platform. The company focuses on empowering organizations through technology to thrive in a software-defined world and drive innovation.

📋 Description

• Manage IT support tickets for internal employees, including troubleshooting and fixing issues related to internal IT infrastructure. • Lead implementation of IT projects, including the design and deployment of new IT systems and services. • Monitor performance of SaaS and IT solutions and make recommendations for improving overall IT infrastructure. • Support and maintain IT infrastructure strategy, architecture, and process. • Analyze gaps in key processes to help develop solutions for IT needs. • Assist with strategies for improving existing IT infrastructure, including testing and optimizing new and existing hardware and software. • Support and maintain the IT pipeline, strategy, infrastructure, and processes. • Manage and monitor IT issues and requests, ensuring timely troubleshooting and resolution. • Provide exemplary IT support and service to internal stakeholders.

🎯 Requirements

• Exemplary ability to empathetically communicate IT concepts and methods effectively with internal stakeholders. • Excellent project & time management skills, with a strong ability to triage and prioritize. • Solid foundational knowledge of IT operations and infrastructure best practices. • Excellent working knowledge of computer systems, security, networking, systems administration, databases, and data storage systems. • Strong critical thinking and decision-making skills. • Experience with hardware procurement processes and logistics best practices for supporting a 100% remote workforce. • Extensive experience with ITSM. Knowledge of Atlassian product SKUs, especially Jira Service Management is a plus. • Experience with inventory and device management (MDM, EDR, etc.) and hardware policies. • Strong technical knowledge in Identity and Access Management (IAM), SSO, and access & license auditing. Knowledge of or experience with Okta or Rippling IAM is a plus. • Experience with Google Workspace and its Admin console. • Experience with IT systems onboarding and offboarding procedures, including protocols, chain of custody, and logging requirements to follow in specific situations. • Experience with documentation and knowledge base development. Notion or Confluence experience is a plus. • Working proficiency with AI usage and knowledge fundamentals (e.g., Claude, ChatGPT, Copilot), especially for accelerating scripting, documentation, and troubleshooting processes. • Experience with AWS, especially IAM, AWS Orgs, Route53, S3, EC2, Lambda, and light Cognito knowledge. • Firmly established knowledge of InfoSec best practices and IT SOPs. • Strong working experience with automation (iPaaS or scripting): Okta Workflows / Zapier / Workato. • Excellent track record with successful implementation of IT initiatives and supporting IT infrastructure rollouts across various technologies. • 4-6 years of experience working in IT Operations. • Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent experience. • Current legal authorization to work in Mexico; Caylent cannot sponsor visa or work permit applications.

🏖️ Benefits

• 100% remote work • Medical Insurance for you and eligible dependents • Generous holidays and flexible PTO • Competitive phantom equity • Paid for exams and certifications • Peer bonus awards • State of the art laptop and tools • Equipment & Office Stipend • Individual professional development plan • Annual stipend for Learning and Development • Work with an amazing worldwide team and in an incredible corporate culture

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume