Customer Service Representative, German-speaking

Job not on LinkedIn

November 4

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CB Talents Academy

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CB Talents Academy seek to establish the link between the knowledge acquired and the labor market. Our Academy provides both the knowledge and skills needed to succeed national and internationally, while giving our students the necessary means to achieve their professional goals nevertheless encouraging them to raise the bar and to rely on anyone but themselves in an extremely volatile and complex market.

1 - 10 employees

Founded 2014

📋 Description

• Assist customers via phone, email, chat and social media • Answer questions about products and services and foster customer loyalty • Maintain and update customer information in the CRM system • Identify opportunities for improvement and escalate when necessary • Recover customers through satisfaction surveys • Ensure high customer satisfaction and compliance with quality standards • Follow internal communication procedures, policies and guidelines

🎯 Requirements

• Native or fluent German (C2) • Good English skills are an advantage • Strong communication and problem-solving skills • Ability to prioritize, multitask and work efficiently from home • Self-motivated, proactive and a team player • Residence in Turkey (legal work authorization required; no visa sponsorship)

🏖️ Benefits

• Competitive salary + performance bonuses • Fully paid training and onboarding • Flexible working hours: part-time or full-time • Career development opportunities (e.g., Team Lead, Trainer, Project Manager, or transfer to other departments such as IT, HR, Marketing, Sales, Operations) • A dynamic, supportive and multicultural remote work environment • International career opportunities through internal mobility programs