Resident Engineer

🔥 1 minute ago

🇨🇴 Colombia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👷🏻‍♀️ Engineer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Ciena

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1985

📡 Telecommunications

🔧 Hardware

💰 Series C on 1995-12

Telecommunications • Hardware • Networking

Ciena is a global leader in optical and routing systems, services, and automation software. We build the world’s most adaptive networks to address ever-increasing digital demands for richer, more connected experiences for all users. For three-plus decades, we’ve brought our innate sense of humanity to our relentless pursuit of innovation.

📋 Description

• Provide on-site and remote technical expertise across Ciena optical transport and network management products, including 6500, RLS, Waveserver, and MCP • Analyze network conditions and deliver solution recommendations to customers and internal stakeholders • Evaluate product performance and serviceability to inform product enhancements and modifications • Create, review, validate, and publish customer-facing documentation, including MOPs, RCA reports, audits, and network health checks • Serve as the primary technical contact for customer inquiries, troubleshooting activities, and product-related assistance • Resolve escalated system-level issues through product simulation, root cause analysis, and coordination with development engineering teams • Facilitate communication regarding incidents, troubleshooting activities, and systematic issues across stakeholder groups

🎯 Requirements

• Bachelor’s degree in Electrical Engineering, Computer Science, or related field/discipline • 4+ years of experience in technical support, preferably with a telecommunications equipment vendor • Experience with OTN, Broadband, Photonics, DWDM, ROADM, and switching/transport technologies and products • Experience with OME 6500, RLS, and Waveserver optical transport platforms • Python or similar technologies for developing automation scripts and workflows • Experience with network management platforms and components used to monitor and maintain customer networks • Experience with fiber optic transport, switching protocols, and data communications protocols

🏖️ Benefits

• Flexible work environment • Employee growth, well-being, and belonging initiatives • Equal Opportunity Employer environment • Workplace accommodations available upon request