Intake Sales Specialist, Bilingual English/Spanish

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CEO LAWYER

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- employees

👥 B2C

B2C

CEO LAWYER is a U. S. -based personal injury law firm that provides nationwide, contingency-fee legal representation to people injured in car, truck, motorcycle, rideshare, slip-and-fall, workplace, medical malpractice, defective product, and wrongful-death cases. The firm offers 24/7 free case evaluations, multiple state offices, and emphasizes client communication, medical coordination, and maximizing settlements for injured individuals. CEO LAWYER publishes resources and FAQs for prospective clients, advances case costs, and focuses on client-centered advocacy to secure compensation.

📋 Description

• Respond promptly to inbound leads through phone, email, chat, and other communication channels. • Conduct high-quality intake calls with potential clients, gathering case details and assessing eligibility. • Build trust and rapport quickly with leads while delivering a professional and empathetic experience. • Take ownership of the conversation and confidently guide potential clients toward signing with the firm. • Use consultative selling techniques to explain the firm’s value, address concerns, and move leads through the decision-making process. • Handle objections effectively and follow up persistently with warm and undecided leads. • Close contracts and support clients through the onboarding process from first contact to signed agreement. • Accurately document all conversations, updates, and lead activity in the CRM and case management systems. • Review and manage new leads, pending contracts, and follow-up opportunities daily. • Coordinate with the legal and intake teams to ensure a smooth handoff once the client signs. • Organize contracts, supporting documentation, termination letters, photos, and other intake-related files.

🎯 Requirements

• Fully bilingual in English and Spanish with strong verbal communication skills. • Proven sales experience in intake, consultative sales, client acquisition, appointment setting, closing, or a similar high-conversion role. • Strong ability to close deals, handle objections, negotiate, and convert leads into clients. • Confident and persuasive communication style with a strong sense of urgency and follow-through. • Experience with client onboarding, lead follow-up, and relationship-building. • Comfortable working in a high-volume, KPI-driven environment. • Strong organizational skills and attention to detail. • Ability to multitask and manage multiple leads without losing quality. • Personal injury experience is a strong plus. • Experience with Filevine, CRM systems, or legal intake processes is a plus.

🏖️ Benefits

• Your PC or laptop (a wired connection to your modem is recommended). • A noise-canceling headset and a quiet place to work. • You must provide your own equipment and a stable internet connection.