Home Care Account Manager

🕒 April 11

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Ceresti Health

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2013

⚕️ Healthcare Insurance

🤝 B2B

🔥 Funding within the last year

💰 $11.7M Venture Round - Ceresti Health on 2025-08

Healthcare Insurance • B2B

Ceresti Health is a tech-enabled care company that partners with health plans and accountable care organizations (ACOs) to support family caregivers of people living with dementia. The company combines claims-data driven risk stratification, caregiver education, a tablet-based platform, and weekly personal care navigators to improve care plan adherence, close social determinants of health gaps, and proactively detect changes in patients' conditions. Ceresti’s caregiver-led program has independently validated results showing substantial reductions in avoidable hospitalizations and per-patient medical costs, and it offers no-risk, outcomes-based contracts for payers.

📋 Description

• Support the onboarding of new home care agencies and other partners by assisting with workflow setup, documentation, and training coordination. • Serve as a primary operational point of contact for assigned home care partners and designated partnerships. • Respond to partner questions and requests; triage and escalate issues as needed. • Assist with troubleshooting operational challenges such as scheduling delays, staffing gaps, missed visits, or documentation issues. • Monitor and track partner performance metrics including referral response times, in-home assessment and respite fulfillment, documentation accuracy, and caregiver feedback. • Support partner adherence to CMS GUIDE documentation and reporting requirements. • Maintain accurate partner records including contacts, service areas, and quality.

🎯 Requirements

• Bachelor’s degree in a related field or equivalent experience • 2–4 years of experience in home care, healthcare operations, account management, or partner support roles • Experience supporting external partners, vendors, or clients in an operational environment • Familiarity with home care workflows including scheduling, staffing, and visit documentation • Strong communication and relationship-management skills • High attention to detail and strong organizational skills; ability to manage multiple accounts and priorities • Comfort working with operational dashboards, KPIs, and performance reporting • Professionalism, empathy, and alignment with Ceresti’s caregiver-focused mission.

🏖️ Benefits

• Competitive compensation • Supportive culture • Opportunity to contribute to meaningful change