Account Coordinator

🕒 April 11

🏄 California – Remote

🏄 California – Remote

💵 $20 - $25 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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Cineverse

WebsiteLinkedInAll Job Openings

51 - 200 employees

📱 Media

Media • Entertainment • Technology

Cineverse is a next-generation entertainment studio focused on uplifting storytellers and entertaining fans through cutting-edge technology. It distributes over 71,000 premium films, series, and podcasts, engaging over 150 million unique monthly users across its vibrant network of fandom channels, delivering more than one billion minutes of curated content each month. With 25 years of media and entertainment innovation, Cineverse is dedicated to connecting fans with stories that resonate, offering a vast range of fan-driven channels and next-gen advertising solutions. It provides innovative streaming solutions through Matchpoint, AI-powered search with cineSearch, and offers curated merchandise collections. Cineverse is setting the stage for a new era of entertainment, blending storytelling with technological advancements to enhance the viewing experience.

📋 Description

• Receive, and input client orders into internal project management system • Request source assets from clients via email or via client systems • Maintain production schedule based on client needs, due dates, and SLA • Liaise with internal operations teams to ensure deadlines and client specifications are met • Verify ingested assets meet minimum requirements and reject if they do not • Ingest inbound source files to internal production servers • Maintain asset repositories to ensure proper cataloging and archival of assets • Provide daily updates on project statuses to local and overseas Account Management teams • Communicate customer feedback to Account Management team • Escalate rejections and/or delays in production to Account Managers • File tickets for external rejections • Perform other basic administrative duties as required

🎯 Requirements

• Experience with MS Office 365 suite of tools • Strong written and verbal communication skills • Organizational and time-management skills • Dedication to quality with a problem-solving attitude • Ability to prioritize based on immediate needs and changing production schedules • Previous customer service experience preferred • Experience with Smartsheets is a plus