Operations Manager

Job not on LinkedIn

🔥 4 minutes ago

🇮🇳 India – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

⚙️ Operations

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 48 days.
• No salary listed.

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CertifyOS

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2021

🏥 Healthcare

☁️ SaaS

🤝 B2B

💰 $40M Series B - Certify on 2025-06

Healthcare • SaaS • B2B

CertifyOS is a healthcare-focused provider data platform that consolidates and verifies provider information to create a single, AI-enabled source of truth. It replaces spreadsheets and point solutions with infrastructure for credentialing, contracting, payments, compliance, and provider data management, offering services like credentialing, licensing, monitoring, and roster management. The platform ingests rosters and real-time feeds, validates records against thousands of sources, and delivers a continuous, clean data stream accessible via one API. CertifyOS is positioned as a B2B SaaS solution for health plans, digital health companies, and health systems, claiming measurable operational improvements (e. g. , reduced re-credentialing costs, faster onboarding) and listing major health plans among its clients.

📋 Description

• Lead a critical branch of the Operations team • Oversee a growing production-focused team of operations analysts and specialists • Build and manage a team responsible for daily and weekly performance targets • Drive improved application-processing performance as volume grows • Develop growth paths and support success for direct reports • Manage individual and team metrics • Evolve team structures, build dashboards, drive operational excellence, and optimize work-distribution systems • Improve the speed, quality, and efficiency of application processing • Intake new requirements, assess options, and build robust, scalable workflows • Partner with Product, Engineering, and Data teams to launch and operationalize systems and platform features • Monitor existing business metrics, identify trends and risks, and create new metrics • Own operational performance, client outcomes, budgets, and continuous improvement • Build and manage cross-functional execution plans with transformation, support, customer success, compliance, and leadership • Monitor operational metrics, identify gaps, and lead rapid issue resolution • Build trusted, long-term customer relationships

🎯 Requirements

• 8+ years of people-management experience • Work experience at the intersection of operations and technology is a bonus • Experience managing a large, production-focused team • Strong coaching and mentoring skills • Experience driving operational improvements and process optimization • Ability to understand process functions and their connection to company metrics • Ability to build tactically for the short term and strategically for the long term • Extremely organized and able to build or implement systems for highly specific and technical information • Ability to identify root causes and develop scalable solutions for future complexity and growth • Strong track record of managing multiple initiatives and prioritizing effectively • Strong analytical skills • Advanced proficiency in Excel or Google Sheets • SQL mastery is a plus • Ability to become fluent in BI tools such as Looker • Previous experience with automation adoption, process migrations, transitions, or strategy consulting is a bonus • Experience in a fast-paced operations environment, likely in a venture-backed company, is a bonus

🏖️ Benefits

• 100% coverage of health, dental, and vision insurance premiums for employees • Unlimited PTO for US-based team members, with at least two weeks off each year to recharge • Health insurance for employees in India • Statutory leave benefits in India • Additional wellness (menstrual) leave for women in India • Inclusive work environment • Reasonable accommodations during the application process

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