Operations Lead

Job not on LinkedIn

🔥 0 minutes ago

🇲🇾 Malaysia – Remote

⏰ Full Time

🟠 Senior

⚙️ Operations

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Change by Degrees

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2018

💼 Consulting

🏥 Healthcare

📣 Marketing

Consulting • Healthcare • Marketing

Change by Degrees is a digital learning platform focused on upskilling and engaging organizations to become leaders in sustainability. Co-founded by Dr. Tara Shine and Madeleine Murray, the platform helps businesses respond effectively to sustainability regulations and metrics through comprehensive training courses that cover social, environmental, governance, and economic topics. Change by Degrees aims to empower employees at all levels, ensuring they have the knowledge and confidence needed to meet climate goals and foster a culture of sustainable practices within their companies.

📋 Description

• Manage and support OURA as a partner • Lead delivery operations and meet client contact and service delivery requirements • Build relationships with senior client management and internal stakeholders • Ensure operational performance and a strong customer experience • Act as a key point of contact for partners and attend partner meetings • Allocate resources effectively to deliver department services and activities • Maintain and update relevant documents and materials • Create weekly, monthly, and quarterly operational and business reviews for clients • Own weekly, monthly, and quarterly deliverables for internal and external stakeholders • Manage and develop employees, including performance standards, motivation, and professional development • Develop, monitor, and review policies, processes, and procedures • Embed performance culture, frameworks, and review processes to achieve service levels and targets • Identify opportunities for improvement across Process, People, and Technology • Liaise with internal and external stakeholders to plan and deliver best practices • Handle escalations and ensure positive customer resolutions • Assist with interviewing, hiring, and training candidates • Lead individual projects, department projects, and initiatives aligned with strategic objectives • Manage contract change control, budgets, billing, forecasting, and financial risk

🎯 Requirements

• Minimum of 5 years' experience leading a support function or managerial position within the BPO industry • Excellent intellectual and analytical ability • Ability to take ownership of issues and communicate effectively with clients and colleagues • Confidence and knowledge to provide constructive feedback to the team and customer • Ability to rapidly assimilate and digest volumes of information • Strategic thinking and ability to lead toward organisational goals • Excellent written and verbal communication skills • Highly organised with a systematic approach and excellent attention to detail • Ability to work under pressure, prioritise, and handle a significant workload • Ability to work in partnership with Operations and support teams to provide customer feedback and resolve requests promptly • Ability to manage customer communications during service events, including communication with senior leadership • Excellent presentation skills

🏖️ Benefits

• A competitive salary • Equipment provided • Home office allowance • Online Gym and Wellbeing Studio • The opportunity for professional growth • Fun company events and team outings • Autonomy and Responsibility • Permanent work from home arrangement • Travel to meet partners where necessary