Customer Support Representative

🔥 6 hours ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 14%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Chargeflow

WebsiteLinkedInAll Job Openings

51 - 200 employees

💳 Fintech

🛍️ eCommerce

Fintech • eCommerce

Chargeflow is the world's first fully automated chargeback automation platform, designed to help eCommerce merchants recover chargebacks on autopilot using technology and AI. Their hands-off solution enables merchants to focus on growth while improving their overall success rates to the highest in the industry.

📋 Description

• Provide live customer support to B2B clients through chat and email • Handle billing, technical, administrative, and domain-related inquiries about chargebacks and fraud prevention • Investigate customer concerns and identify appropriate next steps • Provide step-by-step guidance on product usage, features, and troubleshooting • Collaborate with internal teams and manage escalations • Prioritize customer issues and keep resolutions moving • Keep customers informed throughout the resolution process • Collect customer feedback • Document and accurately track customer interactions in communication, CRM, and ticketing systems • Maintain strong knowledge of Chargeflow products, features, and updates • Help customers use Chargeflow to manage chargebacks and protect revenue • Build customer trust and loyalty through timely, accurate, and thoughtful support • Bring customer concerns and feedback to internal teams to improve customer experience

🎯 Requirements

• 3+ years in customer support roles • Excellent written and verbal English • Ability to explain complex concepts clearly to customers • Strong attention to detail • Sound judgment and practical approach to investigating and resolving issues • Ability to manage multiple systems, stakeholders, and customer inquiries • Ability to deliver clear, timely resolutions • Practical experience with CRM and ticketing systems • Experience with live customer support in fintech and SaaS products preferred • In-depth understanding of chargebacks and fraud prevention strategies preferred • Hands-on experience with Intercom or Zendesk preferred • Familiarity with relevant fintech regulations and compliance standards preferred

🏖️ Benefits

• Full-time employment • Remote work • Opportunity to help businesses protect revenue and solve customer problems • Collaboration with internal teams • Product-led growth environment • Work with an AI-driven fintech solution • Exposure to chargeback fraud prevention, eCommerce, and SaaS