Customer Support Specialist

Job not on LinkedIn

🔥 1 hour ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Cherry

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2019

🏥 Healthcare

🍽️ Food & Beverage

🏨 Hospitality

Healthcare • Food & Beverage • Hospitality

Cherry is a fintech platform that provides point-of-sale financing and payment plans for healthcare and veterinary practices, dental clinics, medspas, plastic surgery and dermatology providers. It lets consumers apply in about 60 seconds with an industry-leading approval rate, offers instant funding to practices, and handles repayments directly so providers receive payment within 2-3 business days. Cherry markets zero-interest short-term options (Pay-in-4), longer-term 0% APR promotions for qualifying treatments, reduced merchant fees, and customer support and marketing resources to help practices increase case acceptance and cash flow.

📋 Description

• Resolve Provider and Consumer inquiries with one-touch resolution across phone, live chat, email, and SMS • Manage high-volume inbound and outbound customer and provider interactions while maintaining quality, accuracy, and efficiency • Investigate customer inquiries, assess account activity, and deliver accurate, timely resolutions • De-escalate complex customer situations with professionalism, empathy, and sound judgment • Accurately document customer interactions and account-level issues • Partner with leadership to improve customer experience, operational processes, internal systems, and team effectiveness • Collaborate across departments to support Cherry's growth and success in a fast-paced, scaling fintech environment

🎯 Requirements

• Graduated from a top-tier university in Turkey with a degree in Social Sciences, English, or a related field • Based in Turkey • Strong academic background • Excellent written and verbal communication skills; English is a must • Willingness to work 40–45 hours per week during 7:00 AM–4:00 PM Turkey time, Monday through Sunday • Ability to work independently in a fast-paced, ever-changing environment with a team-first mentality • Proven ability to multitask and de-escalate situations across voice, chat, email, and SMS inquiries • Exceptional ability to prioritize tasks, organize, and pay strict attention to detail • Proficiency with Google Workspace and familiarity with AI-powered productivity tools • 1+ years of experience in customer support or a similar customer-facing role is preferred • Experience working in a startup environment is preferred

🏖️ Benefits

• Monthly net bonus opportunity of up to $600 • Comprehensive private health insurance, including dental coverage • Stock options as part of our long-term growth plan • Remote-first, collaborative, and mission-driven culture • Fully covered annual Cherry retreats in Turkey and the U.S. • Annual professional development and education budget • Home office setup budget to support remote work