Senior Manager, Fulfillment

🔥 12 hours ago

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Chomps

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2012

👥 B2C

🛒 Retail

💰 $80M Private Equity Round on 2022-01

B2C • Retail

Chomps is a company specializing in healthy meat snacks, offering a variety of protein sticks made from beef, turkey, and venison. Their products focus on nutrition by providing snacks that are high in protein, with no sugar and low in carbohydrates, making them suitable for keto and paleo diets. Chomps' snacks are advertised as free of fillers and allergen-friendly. The company promotes a subscription model for customers to save money on their orders and distributes its products nationwide, available in over 20,000 stores.

📋 Description

• The Senior Manager, Fulfillment is responsible for managing day-to-day fulfillment execution and ensuring Chomps’ fulfillment network operates with accuracy, accountability, cost discipline, and scalability. • This role translates established fulfillment priorities into clear operating routines, partner expectations, KPI reporting, and process controls across multiple distribution locations and 3PL partners. • The ideal candidate brings strong fulfillment and 3PL management experience, understands order execution, and can turn complex operational priorities into practical processes, measurable results, and clear cross-functional communication. • This role is expected to independently manage recurring fulfillment cadences, 3PL partner follow-up, KPI reporting, process controls, and order exception management. • This role will also provide operational inputs, data analysis, risk visibility, and execution support to leadership for network planning, budget development, partner governance, and material service, cost, compliance, or performance escalations.

🎯 Requirements

• 7+ years of progressive experience in fulfillment, distribution planning, customer supply chain, logistics, or 3PL operations, including experience managing complex multi-node distribution networks. • Demonstrated ability to manage 3PL partners, operational KPIs, QBRs, corrective actions, SLA follow-up, and fulfillment performance across multiple facilities or business channels. • Experience with ERP, WMS, TMS, EDI, API, and order management systems; NetSuite experience strongly preferred. • Proven ability to identify, design, and implement automation or process improvement opportunities that improve order accuracy, reduce manual work, accelerate cycle times, and strengthen operational visibility. • Highly analytical and comfortable using data to make recommendations on allocation, cost-to-serve, service risk, inventory positioning, readiness gaps, and partner performance. • Strong understanding of fulfillment and supply chain metrics, including OTIF, fill rate, order cycle time, inventory accuracy, warehouse productivity, cost-per-order or cost-per-case, 3PL SLA performance, chargeback exposure, and capacity utilization. • Strong cross-functional leadership skills with the ability to influence Sales, Planning, Finance, Operations, Quality, Digital Transformation, and external partners without always having direct authority. • Comfortable operating at both planning and execution levels, moving from operational readiness and issue resolution to SOP development, partner follow-up, and process improvement. • Excellent written and verbal communicator with the ability to translate operational complexity into clear recommendations, leadership-ready updates, and partner-facing expectations. • Entrepreneurial, proactive, and process-oriented; energized by building scalable systems, improving ways of working, and creating structure in a high-growth environment. • People leadership experience preferred, including coaching, prioritization, ownership setting, and development of team members. • Willingness to travel up to 30% to distribution centers, partner sites, customer meetings, and cross-functional business reviews.

🏖️ Benefits

• Medical, dental, and vision insurance • 401K 6% match • Monthly reimbursements for wellness and home office • Unlimited PTO and 15+ paid holiday days • Hybrid & flexible remote schedule • Paid maternity and paternity leave • Bi-annual total team in-person activities • Company-wide Continual Education budget • Unlimited snacks