AI Solutions Consultant

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ChurnZero

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2015

☁️ SaaS

🤖 Artificial Intelligence

🤝 B2B

💰 $25M Series B on 2021-03

SaaS • Artificial Intelligence • B2B

ChurnZero is a customer success software platform that helps businesses enhance customer engagement and retention through AI-driven insights. It offers tools for onboarding, product adoption, and customer insights, allowing companies to reduce churn rates and boost revenue growth. With features like customer health scoring, journey mapping, and automated engagement processes, ChurnZero empowers organizations to understand their customers better and streamline their success strategies.

📋 Description

• Partner with Marketing and CSMs to surface high-potential accounts and turn interest into qualified opportunities. • Lead consultative discovery that uncovers and quantifies each customer's pain, priorities, and desired outcomes. • Match the right solution across our portfolio AI, Professional Services, and Reseller and run demos that tie capability directly to the customer's pain. • Build and present tailored proposals that turn that fit into a compelling, ROI-backed business case. • Package fully qualified, well-documented opportunities for the CSM to close, with a seamless handoff for the customer. • Channel frontline customer and market insight back to Marketing and Product to sharpen our go-to-market.

🎯 Requirements

• 3+ years in a consultative, customer-facing commercial role customer success or solutions engineering. • Experience with CSPs (strong preference for ChurnZero) and CRMs (Salesforce, Hubspot, etc) • Trained in or fluent with the Sandler sales methodology (or a comparable). • Strong discovery skills and a confident, engaging product demo style. • Proven track record of delivering on growth objectives. • Able to speak credibly about AI and translate capability into business value; at ease across a multi-product portfolio. • A track record of generating and qualifying pipeline across multiple channels and segments. • Excellent communicator with both technical and executive audiences.