Junior Support Analyst N2/N3, PL/SQL Support, APEX

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CI&T

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1995

🤖 Artificial Intelligence

☁️ SaaS

💰 $5.5M Venture Round on 2014-04

Artificial Intelligence • Cloud Services • SaaS

CI&T is a global tech transformation specialist focusing on helping organizations navigate their technology journey. With services spanning from application modernization and cloud solutions to AI-driven data analytics and customer experience, CI&T empowers businesses to accelerate their growth and maximize operational efficiency. The company emphasizes digital product design, strategy consulting, and immersive experiences, ensuring a robust support system for enterprises in various industries.

📋 Description

• Respond to and resolve end-user Support and Production Support tickets, ensuring production operations are restored as quickly as possible and meeting end-user needs. • The primary mission is to provide personalized service focused on empathy and efficient resolution of incidents and requests within agreed timeframes. • Handle support tickets, clarifying end-user doubts and resolving incidents and service requests. • Restore production operations through workarounds, following the service level agreements (SLAs). • Keep users informed about the ticket lifecycle, from opening to resolution. • Actively contribute to improving the services provided by leveraging a deep understanding of the client’s business. • Prioritize and escalate critical situations, understanding business impact and ensuring resolution on the support team’s first intervention. • Promote user satisfaction by establishing a partnership-based, empathetic relationship with the reported issue. • Avoid ticket reopenings by ensuring incidents and requests are resolved efficiently. • Collaborate with the support team by sharing knowledge and contributing to collective learning. • Implement and optimize algorithms and automation processes using AI techniques to improve workflow, reduce delivery time, and increase operational efficiency. • Develop and maintain systems that foster continuous delivery and effective integration of new technologies, aligned with the /Flow strategy.

🎯 Requirements

• Technical knowledge of PL/SQL • Technical knowledge of Java • Technical knowledge of Oracle APEX

🏖️ Benefits

• Health and dental insurance • Meal and grocery allowance • Childcare assistance • Extended parental leave • Partnerships with gyms and health and wellness professionals via Wellhub (Gympass) / TotalPass • Profit-sharing (PLR) • Life insurance • Continuous learning platform (CI&T University) • Discount club • Free online platform dedicated to promoting physical and mental health and wellbeing • Pregnancy and Responsible Parenting course • Partnerships with online course platforms • Language learning platform • And many more.