Junior Technical Support Analyst – PWD

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Omie

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2013

☁️ SaaS

💳 Fintech

🛍️ eCommerce

SaaS • Fintech • eCommerce

Omie is a cloud-based ERP system designed to simplify business management for small and medium enterprises. It offers comprehensive solutions for financial management, sales control, and inventory management, helping businesses to operate more efficiently and effectively. With features such as automated processes, real-time financial monitoring, and seamless integration, Omie empowers entrepreneurs to unlock their growth potential and streamline their operations.

📋 Description

• Provide support to Omie customers via chat and phone with the objective of resolving customer inquiries; • Perform remote access to customers' machines to diagnose and resolve issues; • Create step-by-step guides for procedures performed in the system in image/text or video format to address customer questions; • Escalate systemic issues and problems that cannot be resolved to the Product Specialists team for validation and resolution; • Redirect any chat or phone requests outside your area of expertise to the appropriate department to ensure the customer’s issue is handled by the right team; • Handle chats and phone calls related to invoice rejection, providing more specialized support when required.

🎯 Requirements

• Currently enrolled in higher education (desired); • Knowledge of the Omie system (desired); • Knowledge of e-commerce and marketplaces (desired); • Experience providing software support.

🏖️ Benefits

• Flexible benefit / meal voucher: R$ 45.00 per working day. • Home office allowance. • Need to work on-site? We provide a transportation voucher. For those commuting by train/metro, we offer a shuttle from the station to the office. • Bradesco health plan. • Amil Dental dental plan. • Pharmacy assistance. • Childcare allowance. • Birthday day off so you can celebrate as you wish. • Access to partner fitness apps for discounted gym services to support physical well-being. • Partnerships with online therapy and meditation platforms to support mental health. • Partnership with SESC – Credencial Plena. • Exclusive tuition discounts at leading universities and educational institutions for undergraduate, postgraduate and MBA programs. We also provide free access to Omie Academy for employees. • Partnership with in-company English courses. • Discount program for insurance products. • Swile Shop: platform with exclusive discounts. • Partnership with Dell. • PPRL. • Travel benefits. • Life insurance.