Junior Support Analyst

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SoftExpert - Software for Excellence

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1995

🏥 Healthcare

📦 Logistics

🏭 Manufacturing

Healthcare • Logistics • Manufacturing

SoftExpert is an integrated software suite designed to enhance performance excellence across various organizations. The platform offers comprehensive solutions including Business Process Management (BPM), Enterprise Resource Management (ERM), Environmental, Social, and Corporate Governance (ESG), and Quality Management systems, among others. SoftExpert empowers companies to automate processes, ensure compliance with regulatory standards, drive innovation, and improve overall operational efficiency through a user-friendly interface and modular architecture.

📋 Description

• Provide technical support to customers, ensuring prompt, consultative, and high-quality service. • Analyze and diagnose incoming requests, identifying the root cause before escalating to other teams. • Log, track, and resolve tickets, keeping the customer informed throughout the support process. • Collaborate with internal teams such as Product, Cloud, and Consulting to ensure requests are resolved. • Provide support to national and international customers in Portuguese and Spanish. • Meet established SLAs and monitor team performance metrics. • Contribute to updating the knowledge base and standardizing support procedures. • Continuously pursue technical improvement and process enhancements, proposing improvements when necessary.

🎯 Requirements

• Bachelor’s degree completed or in progress in Information Technology, Information Systems, Computer Science, or related fields. • Prior experience in technical support or customer service in a technology environment. • Fluency in Spanish (required). • Knowledge of Windows operating systems and Microsoft Office suite. • Understanding of networks, basic communication protocols, and troubleshooting. • Experience with ticketing and issue-tracking tools. • Basic SQL query knowledge is a plus. • Experience with Cloud platforms and web applications is a plus. • Experience supporting customers in technology or software companies. • Experience with ITSM or Service Desk tools. • Knowledge of web applications, APIs, or Cloud platforms. • Experience with ERP, BPM, or enterprise management platforms. • Certifications or courses in Support, ITIL, or Customer Service. • Knowledge of additional languages beyond Spanish.

🏖️ Benefits

• Unimed Health Plan: No monthly fee for the primary holder; 30% copayment • Annual Profit-Sharing (PLR): We recognize and reward your contributions with a special annual PLR • Meal or Food Allowance: BRL 950.00 • Education Assistance: Scholarships for language courses, undergraduate, postgraduate or specialization programs, with monthly reimbursements of up to 70% • TotalPass: Access to a network of gyms, psychologists, and nutritionists throughout Brazil with an exclusive discount • Dental Plan: Three comprehensive plan options • Referral Program: Referral bonuses paid to your Flash account • Free Online Courses • Internal and External Training • Pharmacy Discounts • Life Insurance