Junior Customer Support and Service Analyst

🔥 3 minutes ago

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mLabs

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2014

📣 Marketing

🛍️ eCommerce

🌍 Social Impact

Marketing • eCommerce • Social Impact

mLabs is a comprehensive social media management platform designed to streamline the scheduling of posts, automated reporting, and workflow management for various social media channels including Facebook, Instagram, Twitter, LinkedIn, Pinterest, YouTube, and TikTok. The tool leverages artificial intelligence to enhance marketing strategies, offering features like performance insights, team collaboration tools, and customizable dashboards to optimize social media engagement for agencies, franchises, and businesses of all sizes.

📋 Description

• Work in the Customer Support area; • Deliver platform presentations to clients; • Resolve questions about platform usage; • Provide support for any issues that may occur; • Participate in the development of processes; • Interact with users from testing through to active clients; • Produce analytical reports on activities and performance.

🎯 Requirements

• Bachelor's degree completed (Social Communication, Business Administration, Marketing, or related fields); • Experience in customer support; • Strong communication skills — will interact with clients via phone, Hangouts, chat, and email; • Critical thinking; • Problem-solving skills; • Well-developed Portuguese language skills (spoken, written, and reading comprehension); • Knowledge of Office suite tools (Word, Excel, etc). • Fluency in Spanish and/or English; • Experience in digital marketing; • Experience in advertising agencies; • Good knowledge of social media; • Knowledge of social media management platforms; • Experience in project development.

🏖️ Benefits

• Meal voucher from Caju; • SulAmérica health insurance with national coverage; • SulAmérica dental insurance with national coverage; • Life insurance; • 100% remote work; • R$180.00 monthly home office allowance; • Partnership with Wellhub to encourage physical activity; • Partnerships and subsidies for professional development; • Partnership with a health platform providing 4 sessions per month with mental health or nutrition professionals covered by the company; • Birthday day off; • 10-day year-end recess so you can enjoy the end of the year without deducting from vacation; • Employee referral bonus.