Support Analyst – Junior

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🔥 35 minutes ago

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NFE.io

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2016

☁️ SaaS

🔌 API

🤝 B2B

SaaS • API • B2B

<NFE. io> is a Brazilian technology company that provides SaaS APIs and integrations to automate electronic invoice (nota fiscal) issuance and government data queries (CNPJ, CPF, addresses, NF-e/NFC-e/NFSe). Their platform offers REST APIs, plugins, batch Excel integrations, tax calculation, multi-company support and white‑label options to reduce manual billing work and ensure compliance with government systems. NFE. io primarily serves other businesses, including marketplaces, transporters, ERPs and payment platforms, helping them save time, avoid errors and streamline fiscal operations.

📋 Description

• Handle multiple tickets simultaneously, responding to technical and operational inquiries about the platform • Diagnose and resolve first-level issues, escalating to the technical team when necessary • Log all interactions in the support tool clearly and consistently • Follow and meet the defined first-response and resolution SLAs • Identify recurring questions and contribute to the knowledge base (FAQs, response macros) • Collaborate with Product and Engineering teams to report bugs and suggest improvements identified during support

🎯 Requirements

• Previous experience in customer support, preferably via ticketing • Excellent written communication — clarity, conciseness, and good grammar are essential in this format • Ability to manage multiple conversations simultaneously without compromising support quality • Patience and a problem-solving mindset, including handling stressed customers • Strong organization to consistently record and document support interactions

🏖️ Benefits

• Meal & Food Allowance via Caju Benefits, for flexible use • SulAmérica Special Health Plan 100 — nationwide coverage with private room. Primary + 1 dependent fully covered by the company. • SulAmérica Dental Plan — full coverage to care for your smile. • TotalPass — access to gyms and wellness and special conditions for employees and dependents. • Happy Day — one paid day off in your birthday month to enjoy as you wish. • Onboarding Welcome Kit — your arrival starts with the NFe.io spirit. • Fast-growing environment — autonomy, room to build, learn quickly, and make a real impact.