Senior Manager, Global Coverage

Job not on LinkedIn

🔥 0 minutes ago

🇮🇳 India – Remote

⏰ Full Time

🟠 Senior

👔 Manager

👻 Ghost score 10%

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Logo of Cint

Cint

1001 - 5000 employees

Founded 2004

💼 Consulting

📣 Marketing

💰 Venture Round on 2016-01

Consulting • Marketing • Market Research

Cint is a leading global technology platform that provides a comprehensive marketplace for market research. The company operates the world's largest programmatic research marketplace, known as the Cint Exchange, which connects surveys with millions of respondents across 130 countries. Cint offers services such as media measurement and audience monetization, leveraging powerful technology to provide insights-driven companies with actionable data. With a focus on quality and trust, Cint uses advanced AI and machine learning tools to ensure the integrity and accuracy of the data collected. It serves a wide range of industries by offering tools for measuring the impact of advertising, conducting brand lift studies, and optimizing marketing strategies in real time. Cint is trusted by thousands of companies for its innovative approach to connecting businesses with the right survey participants efficiently and effectively.

📋 Description

• Manage a team of Project Managers at various skill levels • Utilize Cint’s proprietary software to create and manage research surveys related to advertising effectiveness or professional services • Act as the first point of escalation for team members regarding platform issues, client concerns, and impactful project-scope changes • Develop a robust understanding of the Market Research and Digital Advertising industries and how Cint solves challenges using technology • Support the team in managing multiple concurrent projects while ensuring high quality across studies • Compile and extract data from proprietary software, Microsoft Excel, Power BI, Salesforce, Qualtrics, and other sources for internal and external clients • Coordinate with Sales Directors, Account Management, Product, and Finance for seamless project execution and continued product development • Work independently with effective time management • Develop strong relationships with external clients, anticipate needs, and ensure high customer service while adhering to budgets • Understand project needs, recommend optimal solutions, and coordinate internal teams and external partners to deliver projects on time and within budget • Participate in rotational shifts to support 24×7 customer coverage • Coach and develop team members, lead strategic projects, and collaborate cross-functionally to improve operational efficiency and diversify the coverage portfolio

🎯 Requirements

• BA/BS Degree • Minimum 8 years of customer-facing experience with proven ability to manage multiple complex projects under tight deadlines • Minimum 5 years of experience managing, growing, and scaling teams • Proficient in Google Suite, Excel, Word and PowerPoint • Strong work ethic with a self-motivated mindset and drive to achieve goals • Detail-oriented, self-starter who is eager to learn new skills and concepts • An innate sense of accountability, ability to provide proactive and thoughtful feedback • Top quality ability in written and oral communication in English; additional languages are highly beneficial • Knowledge of the online market research ecosystem • Knowledge of programmatic sampling • Survey design experience in Qualtrics, Survey Monkey, etc. • Market Research coursework or experience • Microsoft Excel certification • Statistical knowledge or working knowledge of SPSS, STATA, SAS

🏖️ Benefits

• Competitive salary, commensurate with experience • Comprehensive training and opportunities for professional growth and promotion • Worldwide exposure to the biggest companies in the market research industry • Company-provided laptop and other facilities to enable work from home

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