Customer Engagement Programs Lead

🔥 0 minutes ago

🏄 California, Massachusetts, +2 more states – Remote

🏄 California – Remote 🍂 Massachusetts – Remote 🤠 Texas – Remote ☕ Washington – Remote

💵 $168.8k - $241.2k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

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Cisco

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1984

🔧 Hardware

🔐 Security

🏢 Enterprise

Hardware • Security • Enterprise

Cisco is a multinational technology company that provides networking hardware, software, and services to enterprises, service providers, and governments. It builds routers, switches, optical transceivers, programmable silicon, and edge computing platforms, and offers security, collaboration (Webex), observability, and AI-enabled software and support services to help organizations design, operate, and secure large-scale networks and data centers. Cisco also delivers professional services, training, and cloud-managed solutions to support digital transformation and AI-ready infrastructure.

📋 Description

• lead global Customer Engagement Programs • serve as the primary architect of executive-level customer engagement strategy • manage the Executive Customer Advisory Board (ECAB) program • foster long-term partnerships with customers by facilitating high-level dialogue • act as a trusted advisor to Cisco’s leadership team • manage end-to-end experience for board members • partner with product management and marketing teams to develop strategic agendas • formalize feedback loop between CAB members and Cisco’s internal product and engineering organizations • collaborate with Sales, Customer Experience, and Marketing teams • manage program logistics and ensure program scales effectively • manage outreach and participation for beta/alpha product opportunities

🎯 Requirements

• Bachelor’s degree in Marketing, Business Administration, Communications, or a related field • 7+ years of related experience in customer success, loyalty marketing, or strategic engagement programs • experience designing and scaling high-impact engagement initiatives that drive measurable improvements in customer retention and satisfaction • building relationships with C-suite stakeholders • interpreting complex data sets and customer feedback loops to identify trends • Exceptional verbal and written communication skills • Experience in the networking, cybersecurity, or SaaS industry. • proficiency in CRM platforms (e.g., Salesforce, HubSpot)

🏖️ Benefits

• medical, dental and vision insurance • a 401(k) plan with a Cisco matching contribution • paid parental leave • short and long-term disability coverage • basic life insurance • 10 paid holidays per full calendar year • 1 floating holiday for non-exempt employees • 1 paid day off for employee’s birthday • paid year-end holiday shutdown • 4 paid days off for personal wellness determined by Cisco • non-exempt employees receive 16 days of paid vacation time per full calendar year • exempt employees participate in Cisco’s flexible vacation time off program • 80 hours of sick time off provided on hire date • up to 80 hours of unused sick time carried forward from one calendar year to the next • Optional 10 paid days per full calendar year to volunteer • annual bonuses subject to Cisco’s policies