Strategic Accounts Customer Success Manager – CSM IC

Job not on LinkedIn

🔥 5 minutes ago

🇺🇸 United States – Remote

💵 $98k - $165k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Motive

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🚗 Transport

🤖 Artificial Intelligence

🏢 Enterprise

Transport • Artificial Intelligence • Enterprise

Motive is a company that provides an integrated operations platform designed to enhance the safety, productivity, and profitability of fleet management and operations. Utilizing cutting-edge AI technology, Motive offers solutions such as driver safety monitoring, fleet management, equipment monitoring, and spend management. These services provide unparalleled visibility into vehicles and equipment, automate workflows, reduce costs, and improve efficiency for industries like construction, oil & gas, public sector, food & beverage, and logistics. Motive is recognized as a leader in fleet management and empowers companies to maximize their operational potential with innovative solutions.

📋 Description

• Establish and oversee the customer's continued adoption, training, and development of best practices to continually drive incremental value and return on the customer's investment • Develop strong working relationships at multiple management levels within the customer accounts, including C Suite relationships • Collaborate with customers and product managers to manage product enhancement requests • Act as a subject matter expert on customer product features for strategic accounts • Manage initiatives to increase product adoption and customer satisfaction • Continually learn about the needs of the client at all levels by proactively uncovering emerging pain points and expectations to get a clearer picture of how Motive can address problems and create satisfying solutions and outcomes • Work collaboratively as part of the customer team by partnering, building plans, and communicating with AEs, the Onboarding team, Professional Services, Sales Engineers, and other internal colleagues to ensure aligned customer engagement and effective support • Maintain high renewal rates by demonstrating value, supporting goal attainment, and identifying opportunities for optimization • Identify upsell and expansion opportunities to grow the NRR for your book while ensuring renewal and retention metrics are exceeded • Gather intelligence on how customers are using products and determine features and services that are most valuable to their businesses • Act as an escalation point for all customers • Identify areas for improvement in customer experience in the product and processes

🎯 Requirements

• 5+ years Enterprise Customer Success, Sales, or Account Management experience with a proven track record of success • A customer-centric thinker with a track record of delivering scalable solutions in a high-growth environment • Demonstrated ability in learning new software programs and products while identifying opportunities to use them to their full potential • Ability to thrive in a high-growth, high-ambiguity environment; setting personal objectives and prioritizing impact-based activities • Exceptional account management skills and project management skills with strict attention to detail • Problem solver with demonstrated ability to overcome challenges and ambiguity with creative solutions.

🏖️ Benefits

• health, pharmacy, optical and dental care benefits • paid time off • sick time off • short term and long term disability coverage • life insurance • 401k contribution